Office 2013 - Installation error, bootstrapper has stopped working.

Anonymous

Hi, yeah none of these troubleshooting steps mentioned in your forums seem to fix the issue. I have been trying various options to fix the problem as well but nothing seems to work. The bootstrapper error is persistent.

I tried the registry changes mentioned in several solutions but the options I get are very different from what is mentioned in most cases

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Anonymous

Open Registry Editor from the Run window. Press Windows + R keys together to bring up the Run window. Type “regedit.exe” in the Open box and click OK. If prompted by UAC, type your admin password and continue. On Registry Editor window, navigate to HKEY_LOCAL_MACHINE> SOFTWARE> Microsoft> Windows NT> CurrentVersion> AppCompatFlags. Back up this key (AppCompatFlags) and then delete it. Do not delete it without backing up. Now run the Office 2013 installation file again and no such error should occur thereafter.

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Anonymous

Hi,

1) Did you purchase Office 2013 perpetual license or Office 365 subscription copy?

2) What is the default browser you are using?

3) What are the steps did you try to install Office 2013?

Step 1:

Use the Microsoft Fixit tool to remove the older version of Office installed on the computer from the following article.

http://support.microsoft.com/kb/971179

Note: In case you are using a 64-bit operating system, save the fixit tool on the system and then run it from the saved location.

Ensure you have the disc/download link and the product key to re-install Office.

Step 2:

Run the automated troubleshooter from the following article to remove all traces of the new Office installed on the system.

http://support.microsoft.com/kb/2739501

Once the uninstallation is complete reboot the system

Note: If you are using a 64-bit operating system, save the fixit tool on the system and then run it from the saved location.

Step 3:

Boot the system in clean boot and then try to install the Office 2013 program and check:

Clean boot is performed to disable all startup programs and 3rd party services on the machine and check if they are conflicting with the Office installation.

Restart the computer in Windows Clean Boot and then try to install Microsoft Office 2013 program. Refer the following article on ‘How to restart the computer in Clean Boot’:

http://support.microsoft.com/kb/929135

Note: Ensure to restart the system back to Normal mode after installing the Office 2013 program in clean boot.

You may also refer to the general troubleshooting steps mentioned in the article below while installing Office 2013:

http://support.microsoft.com/kb/2822317

I hope it helps. Let us know if you need further help.

Thank you.

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49 additional answers

Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator

2014-01-01T04:40:58+00:00

I suggest that you start your own thread in which you provide full details of what you are trying to do.

However, you might see ""Something went wrong" error when you install Office 2013 or Office 365" at:

http://support.microsoft.com/kb/2827031/en-us

and, if necessary http://support.microsoft.com/kb/2822317

Try repairing the Office installation following the steps from the article below:

http://support.microsoft.com/kb/2769349

If that does not help, and you originally downloaded Office, or have the program on disk, then you might remove all traces of the Office installation by running the fixit from the following article:

http://support.microsoft.com/kb/2739501

and then reinstall Office of download and install it by logging into www.office.com/myaccount with your registered email address and click Install Office.
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Anonymous

2013-12-31T22:42:16+00:00

It is frustrating that so many people have reported this issue and there is NO actual fix reported. I have been digging through the MS knowledegebase and have found nothing useful. Is there an actual fix for this issue? Please help!
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Anonymous

2013-09-28T08:36:27+00:00

I am having the same problem. Whenever I try to install Microsoft Office 2013, it says that Microsoft Bootstrapper has stopped working.

Mr Raju S Das followed all the steps that you mentioned in your comment.

I Would say that I am still having the problem .

I am sick of trying to fix this error but I am failing all the time .
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