Unspecified Error, word/document.xml, Line:2, Column: 0

Anonymous
2012-05-27T15:48:53+00:00

Dear document savers,

It appears that due dates for assignments makes Word eat documents.

Like others I have a corrupted .docx document.  I have tried every trick in the book I can find and am now resorting to the next level of knowledgeable help.

The document crashed whilst working on a formula around the 3rd last page from memory (page 12 I believe).  After waiting etc. I closed and reopened the document and found then that it would go crazy when I got to the area I was last working in, and wouldn't scroll or display content properly.  When I tried again to close and open it wouldn't open it.  Nothing so far has worked.

It now gives the message:

"The file Assign 3 Answers.docx cannot be opened because there are problems with the contents."

"Details"

"Unspecified Error"

"Location: Part: /word/document.xml, line: 2, column: 0"

I have uploaded the file here

https://docs.google.com/open?id=0B8CyUQXlwkYeUXdmVl9acWZTUEU

I can open in Googledocs but without drawings or equations.  It opens in viewer.zoho.com but still cannot open a saved copy in Word 2010

I would greatly appreciate if anyone had any fixes for me.

Sincerely,

Rowan

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2012-05-27T18:16:27+00:00

... https://docs.google.com/open?id=0B8CyUQXlwkYeUXdmVl9acWZTUEU ...

The Google Docs copy was a DOC rather than a DOCX, but I downloaded it and had a look. I snipped out the  BH  from the second formula following "for Triangle CBH" on page 19. That will need replacing and close proofreading that area is highly recommended.

                  

There is some strange pagination and I don't know exactly why that is nor even if the pagination is intentional.  The actual corruption looked like it was due to many reformatting changes, resulting in empty formatting tags.

I've uploaded a repaired copy of the DOCX to my SkyDrive here for you to download . Be sure to get service packs for Office 2007 or 2010 installed whenever possible before further editing is performed.

Office service packs

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  1. Anonymous
    2014-07-30T20:19:31+00:00

    To Jeeped. 

    Thanks to your advice I managed to restore my document and it saved me a ton of headache. So I thought I should write some words about the method I used to fix xml errors in document.xml.

    I opened the docx in 7-zip and unzipped document.xml. The problem was that document.xml had ~90k tags so this was far too much to read through manually to find the error. 

    What I also saw is that Word store document.xml without Windows line endings, so the whole document was on one line(I saw this when I opened it in Notepad and Visual Studio).

     I then opened document.xml with Microsoft Xml Notepad and saved it again. Xml Notepad is configured to normalize the line endings when saving the xml file. I zipped document.xml back into the docx-file and opened it in Word. This time, instead of getting Line:2,column:0, I got something like Line:75377,column:0. 

    I then jumped to the erroneous line, deleted it and some other suspicious tags around it and zipped document.xml back into the docx. Opened the document in word again, got an error on a different line and repeated the procedure. After three attempts I had managed to clean my document of errors and it opened correctly in Word.

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  4. Anonymous
    2014-07-17T16:25:22+00:00

    @chaychoong;

    I'm not sure how I can help you. The DOCX I downloaded from your link opened just fine in both Word 2007 & 2010. Was there supposed to be hidden content or something?

    Addendum: in order to expedite matters, I've resaved the DOCX and provided a link to it here.

    2D Design Math (Jeeped).docx

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