Unspecified Error, word/document.xml, Line:2, Column: 0

Anonymous
2012-05-27T15:48:53+00:00

Dear document savers,

It appears that due dates for assignments makes Word eat documents.

Like others I have a corrupted .docx document.  I have tried every trick in the book I can find and am now resorting to the next level of knowledgeable help.

The document crashed whilst working on a formula around the 3rd last page from memory (page 12 I believe).  After waiting etc. I closed and reopened the document and found then that it would go crazy when I got to the area I was last working in, and wouldn't scroll or display content properly.  When I tried again to close and open it wouldn't open it.  Nothing so far has worked.

It now gives the message:

"The file Assign 3 Answers.docx cannot be opened because there are problems with the contents."

"Details"

"Unspecified Error"

"Location: Part: /word/document.xml, line: 2, column: 0"

I have uploaded the file here

https://docs.google.com/open?id=0B8CyUQXlwkYeUXdmVl9acWZTUEU

I can open in Googledocs but without drawings or equations.  It opens in viewer.zoho.com but still cannot open a saved copy in Word 2010

I would greatly appreciate if anyone had any fixes for me.

Sincerely,

Rowan

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2012-05-27T18:16:27+00:00

... https://docs.google.com/open?id=0B8CyUQXlwkYeUXdmVl9acWZTUEU ...

The Google Docs copy was a DOC rather than a DOCX, but I downloaded it and had a look. I snipped out the  BH  from the second formula following "for Triangle CBH" on page 19. That will need replacing and close proofreading that area is highly recommended.

                  

There is some strange pagination and I don't know exactly why that is nor even if the pagination is intentional.  The actual corruption looked like it was due to many reformatting changes, resulting in empty formatting tags.

I've uploaded a repaired copy of the DOCX to my SkyDrive here for you to download . Be sure to get service packs for Office 2007 or 2010 installed whenever possible before further editing is performed.

Office service packs

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  1. Anonymous
    2014-02-25T23:27:17+00:00

    @AllisonVictoria;

    I'd be happy to have a look at your problem document. You will need to upload a copy of your damaged DOCX to a public file area like SkyDrive, DropBox  or Google Drive and post the location to the publicly shared file back here.

    Please try to upload a copy that has not already been subjected to repair attempts as previous attempts may have stripped content that was recoverable with a manual edit of the internal components configuration files.

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  2. Anonymous
    2014-02-25T22:15:23+00:00

    Hi Jeeped! I've noticed in this community support you have been an immense help to people w the issue: Unspecified error Location: Part: /word/document.xml, Line: 2, Column: 32728

    Well this issue has taken over a word doc (2010) of mine and I wonder if you might be able to assist. I would greatly appreciate it and would be happy to share this document with you. I'm not sure the best way - maybe skydrive - to share this with you. Any assistance would be much appreciated.

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  3. Anonymous
    2014-02-23T19:01:17+00:00

    In short,

    Word 2010 was reporting an error at Line 2, column 0 but Word 2007 reports the problem as being at Line 2, column 836402 because it locates using mc:Fallback. The rogue entries were simply empty; sometimes when an edit on a formula is performed, the wrapping XML is not removed with the content that is deleted. Your code looked like this.

    Roman"/><w:szCs w:val="24"/></w:rPr><m:t>ζ</m:t></m:r>&lt;m:ctrlPr&gt;&lt;w:rPr&gt;&lt;w:rFonts w:ascii="Cambria Math" w:hAnsi="Cambria Math" w:cs="Times New Roman"/&gt;&lt;w:i/&gt;&lt;w:szCs w:val="24"/&gt;&lt;/w:rPr&gt;&lt;/m:ctrlPr&gt;</m:e><m:r><w:rPr><w:rFonts 

    The blue, bold section are the empty XML formatting tags; for all intents and purpose they are trying to format nothing. Remove them and the document opens as it should.

    This problem has been dealt with by the Word Product Team (I helped!) and the following update was released to deal with this specific problem.

    Description of the Word 2010 hotfix package (Word-x-none.msp): August 13, 2013 (Location: Part: /word/document.xml Line: 2 Column: 0)

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  4. Anonymous
    2014-02-23T17:01:20+00:00

    Thank you very much for your kind words. Would you be kind enough to send me a pic or describe me exactly how this erroneous XML tag looked like, so as I may be able to repair it in the future?

    Thanks

    Bill

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