Unspecified Error, word/document.xml, Line:2, Column: 0

Anonymous
2012-05-27T15:48:53+00:00

Dear document savers,

It appears that due dates for assignments makes Word eat documents.

Like others I have a corrupted .docx document.  I have tried every trick in the book I can find and am now resorting to the next level of knowledgeable help.

The document crashed whilst working on a formula around the 3rd last page from memory (page 12 I believe).  After waiting etc. I closed and reopened the document and found then that it would go crazy when I got to the area I was last working in, and wouldn't scroll or display content properly.  When I tried again to close and open it wouldn't open it.  Nothing so far has worked.

It now gives the message:

"The file Assign 3 Answers.docx cannot be opened because there are problems with the contents."

"Details"

"Unspecified Error"

"Location: Part: /word/document.xml, line: 2, column: 0"

I have uploaded the file here

https://docs.google.com/open?id=0B8CyUQXlwkYeUXdmVl9acWZTUEU

I can open in Googledocs but without drawings or equations.  It opens in viewer.zoho.com but still cannot open a saved copy in Word 2010

I would greatly appreciate if anyone had any fixes for me.

Sincerely,

Rowan

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2012-05-27T18:16:27+00:00

... https://docs.google.com/open?id=0B8CyUQXlwkYeUXdmVl9acWZTUEU ...

The Google Docs copy was a DOC rather than a DOCX, but I downloaded it and had a look. I snipped out the  BH  from the second formula following "for Triangle CBH" on page 19. That will need replacing and close proofreading that area is highly recommended.

                  

There is some strange pagination and I don't know exactly why that is nor even if the pagination is intentional.  The actual corruption looked like it was due to many reformatting changes, resulting in empty formatting tags.

I've uploaded a repaired copy of the DOCX to my SkyDrive here for you to download . Be sure to get service packs for Office 2007 or 2010 installed whenever possible before further editing is performed.

Office service packs

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  1. Anonymous
    2013-04-04T01:34:29+00:00

    You had a strange problem but I managed to repair the file.

    There were programming NULL and EM characters mixed into the content in two places. The locations were just after "and summer high temperatures above 100° F. " on page 3 (of 8) and just after "Buildings Construction Thermal Characteristics " on page 7 (of 8). I've looked at the repaired DOCX and there may be small amounts of content missing in those areas.

    It may be of worth to note that these errors typically occur when a DOCX has been worked on directly to and from a thumb drive, memory stick or some other removable media. These have read/write buffers that need to be flushed properly before the media is removed. Simply closing Word will not suffice. The best technique is to never work directly to/from a removable drive but judicious use of the Safely remove hardware command should be adequate in most cases. Making a copy on the local hard drive and working from there is the best practice.

    I've uploaded the repaired DOCX to my SkyDrive here for you to reference and download.

    Draft - Jeeped.docx

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  2. Anonymous
    2013-04-03T22:08:13+00:00

    Jeeped, any chance you can help me out?  I've got a similar problem with a Word document I can't open.  Tried to follow a couple tutorials but I don't know anything about code and I can't seem to find the problem. 

    The document is here:

    https://www.dropbox.com/s/x8b1uha6c8dlgki/Draft.docx

    I can recover an earlier version, but was really hoping the more recent one can be fixed, as I did a bunch of work on it I'd like to recover!

    Thanks,

    Nicky

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  3. Anonymous
    2013-03-13T05:25:26+00:00

    ... if it doesn't work and fails to recover data, then one can ask the company for refund.

    Yes. One can certainly ask.

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  4. Anonymous
    2013-03-13T04:40:57+00:00

    Dear Jeeped, it seems the file contains only images around 28. They are not actually images, they are formulas. I have just downloaded the demo version and checked the file myself. And you're right, I read about the money back policy. Since <advertisement removed> offers 30-day money-back guarantee therefore, one can buy the software. And if it doesn't work and fails to recover data, then one can ask the company for refund.

    Regards.

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