Unspecified Error, word/document.xml, Line:2, Column: 0

Anonymous
2012-05-27T15:48:53+00:00

Dear document savers,

It appears that due dates for assignments makes Word eat documents.

Like others I have a corrupted .docx document.  I have tried every trick in the book I can find and am now resorting to the next level of knowledgeable help.

The document crashed whilst working on a formula around the 3rd last page from memory (page 12 I believe).  After waiting etc. I closed and reopened the document and found then that it would go crazy when I got to the area I was last working in, and wouldn't scroll or display content properly.  When I tried again to close and open it wouldn't open it.  Nothing so far has worked.

It now gives the message:

"The file Assign 3 Answers.docx cannot be opened because there are problems with the contents."

"Details"

"Unspecified Error"

"Location: Part: /word/document.xml, line: 2, column: 0"

I have uploaded the file here

https://docs.google.com/open?id=0B8CyUQXlwkYeUXdmVl9acWZTUEU

I can open in Googledocs but without drawings or equations.  It opens in viewer.zoho.com but still cannot open a saved copy in Word 2010

I would greatly appreciate if anyone had any fixes for me.

Sincerely,

Rowan

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-05-27T18:16:27+00:00

... https://docs.google.com/open?id=0B8CyUQXlwkYeUXdmVl9acWZTUEU ...

The Google Docs copy was a DOC rather than a DOCX, but I downloaded it and had a look. I snipped out the  BH  from the second formula following "for Triangle CBH" on page 19. That will need replacing and close proofreading that area is highly recommended.

                  

There is some strange pagination and I don't know exactly why that is nor even if the pagination is intentional.  The actual corruption looked like it was due to many reformatting changes, resulting in empty formatting tags.

I've uploaded a repaired copy of the DOCX to my SkyDrive here for you to download . Be sure to get service packs for Office 2007 or 2010 installed whenever possible before further editing is performed.

Office service packs

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  1. Anonymous
    2014-11-05T23:04:49+00:00

    In case Jeeped doesn't get to you in time, I checked it out manually and with my Savvy DOCX repair program (downloadable from a link below). It appears almost all of the word\document.xml subfile is gone, so most of the text in the DOCX is gone. What I was able to recover is here:

    http://hostedfiles.wherehaveibeen.info/journal%20entries.docx.savvy_fix.docx

    or by DropBox here if Window's blocks my ftp site:

    https://dl.dropboxusercontent.com/u/3422175/journal%20entries.docx.savvy_fix.docx

    Here is the advice I give to people when I can't recover their documents: 

    • Search for temporary, deleted or lost versions of your file with: 
      • Right clicking on the file in Explorer (or My Computer), choosing "Properties", then the "Previous versions" tab if you have it and finally clicking on a found earlier version of the file and the "Restore" button. If you have Vista Home Basic or Premium, you probably won't have this choice on your right click menu unless if you are using it in a school or business and the IT department has turn on the feature at the server. Sometimes they even turn on Previous Version Recovery for their XP Pro machines although I'm not sure the two pieces of freeware that follow would work the same way as the previous versions are probably store on the server.
      • If you have Vista Home Basic or Premium the previous versions of the files might still be there as Restore Point snapshots on your hard drive and you can use the freeware Shadow Explorer, http://www.shadowexplorer.com/, to find out.
      • Also I just released a freeware program that also recovers previous versions from the same source as Shadow Explorer. You can get it here: http://sourceforge.net/projects/vistaprevrsrcvr/. It might be easier to use than Shadow Explorer.
      • If you have Word 2010, w 2013 or 365 (I'm not sure about the latter two, but definitely for 2010), try looking at this article:http://www.makeuseof.com/tag/recover-unsaved-ms-word-2010-document-seconds/#disqus_thread
      • http://www.piriform.com/recuva - The freeware Recuva, which is excellent.
      • http://www.recovermyfiles.com/ -  RecoverMyFiles is an excellent commercial program. Try the demo first.
      • http://www.dposoft.net/word.html - Word Regenerator, as far I know this program works like the two above programs and is also commercial like RecoverMyFiles. Try the trial first.
      • http://www.pcinspector.de/Default.htm?language=1 - PC Inspector File Repair may work like the three pieces of software above and is also freeware like Recuva. However it only works on doc, xls and ppt files not docx, xlsx or pptx.
    • If you are able to recover a temporary or deleted version of your file and that is corrupt too, you can send the file to us again or also try these commercial solutions with your temporary or deleted version of your file:   

    I multiplied the freeware for recovering corrupt Word files because almost none existed. Savvy DOCX recovery is the best and quickest. My Previous Version Recoverer is the fastest way to see if your machine kept a shadow copy of the file. Also look for unsaved versions too. That is occasionally helpful.

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  2. Anonymous
    2014-11-05T21:20:15+00:00

    Jeeped, 

    Can you assist with this one? 

    https://drive.google.com/file/d/0BzZyJL6BkKQQeDRhbEUwaWpWR2JEam44NEdmcmphcDFPX0Nn/view?usp=sharing

    Thank you so much in advance!

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  3. Anonymous
    2014-10-25T23:01:24+00:00

    Great advice and links. Nice work. Nice to see your advice posted periodically for those new to the thread.

    Note another program of mine will find a previous version of your file if you have the System Restore Service turned on. I think this is true no matter what version of Windows Vista, 7 or 8 you have as long as System Restore is turned on before the file corruption:

    http://sourceforge.net/projects/vistaprevrsrcvr/

    Also I have another corrupt Word program that I made that provides shortcuts to most of Microsoft's own advice for recovering corrupt Word files. These usually don't work but it doesn't hurt to try them. The program also has an earlier version of the algorithm that is the main feature of the Savvy DOCX Recovery program I mentioned in this thread earlier. It also has a previous version recoverer feature too, so you can bag the above program and try finding a previous version saved by Windows from within this second one.

    http://sourceforge.net/projects/wordrecovery/

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  4. Anonymous
    2014-10-25T16:03:08+00:00

    One of the precautions to take is create backup versions of your file. They need different file names so you aren't simply overwriting.  Here are some links to some "old school' macro based methods of doing that

    True Autosave Macros for Office - File History

    This file you are working on is HIGH VALUE (to you). You MUST take extra steps to protect the time and creativity you have invested in this file. You MUST make frequent backups.


    A good general rule for backups is:

    Remember 3-2-1 to have good backups --

    o at least 3 copies of any file,

    o at least 2 different storage mediums (say on your hard drive plus at least one of the following: thumb drive, DVD or the cloud),

    o at least 1 copy offsite -- in case of fire etc!  (ie the “cloud” meets this requirement, so does using a thumb drive moved to a different building, or a server in a different building)

    Steve Gibson


    PS: yes “correct” the plural of medium is media, but I don’t speak latin! <grin>


    You can do your backups manually or make use of automated tools.  A strategy I have used is timed backups during the editing session (5 minute). Then the final end of day save is copied to second medium. I rotate the “second” medium with an Offsite copy.  Once a week I go in and clean up the 5 minute incremental backups to keep just the end of day copy (to free up space!)


    I have used the “autohistory” tool at codeplex. It is easy to use, but like any automated process it uses up a lot of space.


    Unfortunately, although Office apps have been around since the the mid 1980’s, MS has not figured out that we need a good “Autosave” backup feature. In the past there was a “versions” feature in some office apps, but it only kept incremental copies of files, not full files. Win7 has a file “versions” feature, but it is tied into “System Recovery Points”. Not very useful.  The following links tell how to setup macros that run automatically and use SAVEAS to save full copies of the file with the date/time included in the file name. You have to manually delete the “extra” backup files, but you control the process rather than Windows or Office. It is a bit more work, but I find it worth it for very important files that are changing frequently.


    Autohistory for Word 2007 / 2010, Excel 2010 (Version Control)

    https://autohistory.codeplex.com/

    Creates a Date&Timestamped copy of file every time you perform a normal Save. You can access any of the older versions. It creates a folder for each document affected. You have to the option of creating a single “universal” backup location.  The History is located in a NEW GROUP on the View Tab.


    Timed Automatic backup Word documents

    **http://www.gmayor.com/automatically\_backup.htm**

    Graham has created an addin that does something MS should have done 20+ years ago.

    <snip>

    Contrary to popular opinion, Word has no integral means of automatically saving the current document, nor of backing-up the current document. What it does have is an option to save AutoRecover information after a specific and configurable interval and an option to save a backup copy of the previously saved version of the document with the default file extension of WBK (and although there is no reason to do so, Word also allows the option to change this extension to the user’s choice). This is not a true backup in as much as it is not a copy of the current version of the document.

    A function to create a true automatic backup is provided by the **Save In Two Places add-in which is detailed in a separate page**, There is also available from this web site a complementary add-in which provides numbered versions of a document. **Again that has its own web page.**

    </snip>


    Save Dated & numbered Backup versions of a document - Word

    **http://www.gmayor.com/save\_numbered\_versions.htm**


    Save Numbered Versions Add-In for Word 2007 & 2010

    **http://www.gmayor.com/SaveVersionsAdd-In.htm**


    Save Numbered Backup Versions of Document

    **http://www.word.mvps.org/FAQs/MacrosVBA/SaveIncrementedFilename.htm**


    Saving Everything Macros

    **http://word.tips.net/T001469\_Saving\_Everything.html**

    Summary: Need to force users to save their work? It may be as simple as implementing an AutoNew() to force every new file to have a filename, and an AutoClose() to save the current document BEFORE closing. It could, however, also have something to do with training users.


    Controlling Names of Backup Files

    **http://wordribbon.tips.net/T011760\_Controlling\_Names\_of\_Backup\_Files.html**


    Save the current document in two locations add-in for Word 2007 & 2010

    **http://www.gmayor.com/SaveInTwoPlacesAddIn.htm**

    Performs a normal save in one location, then does a DOS copy to the second location (ie USB)


    Making Backups as You Work

    **http://www.informit.com/articles/article.aspx?p=731710&seqNum=5**


    Win8 Tip: Enable File History

    **http://www.winsupersite.com/article/windows8/windows-8-tip-enable-file-history-143579**


    zApps-apps Collection for 2007/2010/2013 - 7 day free trial Word, Excel, PowerPoint

    **http://www.greatcirclelearning.com/software/zapps-apps/zapps-apps-collection**

    The zAPPs-apps Collection adds functionality to Microsoft Office Word, PowerPoint and Excel to automate common work tasks and automatically save local copies of your files. Your ability to reuse content is optimized, your ability to work with images is enhanced, and copies of your files are saved locally every time you save so that you can instantly go back to a usable copy if you have a crash or overwrite content you need. The zAPPs-apps Collection streamlines and accelerates your work process.

    The Collection contains 16 tools that run in Excel, PowerPoint and Word to help you:


    Helping You Recover Your Work in Office 2010**– Autorecover**

    **http://blogs.technet.com/b/office2010/archive/2009/09/22/helping-you-recover-your-work-in-office-2010.aspx**

    Have you ever closed Word after making a bunch of changes, and then accidently clicked ‘No’ when asked if you want to save your changes?  Then you suddenly realized what you have done, only to find that there was no way to recover your work?  You are not alone.  In fact, so many people were in similar situations that we improved Office 2010 so you can get that document back!  We call this feature Versions and I would like to spend a little time introducing it to you.


    Recovering More of Your Work with a Shorter AutoRecover Interval

    **http://www.informit.com/articles/article.aspx?p=731710**


    Automatically Saving Your Work Frequently – Word and Excel

    **http://www.informit.com/articles/article.aspx?p=731710&seqNum=2******


    Making Backups as You Work in Word 2007

    **http://www.msofficetuneup.com/2008/06/01/making-backups-as-you-work-in-word-2007/**

    Note: this site has been taken off line

    Even if you’re using the macros earlier in the chapter to save your work frequently, you can still lose data if your hard drive crashes. So we’ve all learned from hard experience not only to save our work regularly, but also to make periodic backup copies. The macro I use most often in Word is one that does both in a single procedure! That is, the macro not only saves your work, but it also makes a backup copy on another drive, such as a removable disk, a second hard drive, or a network folder. Listing 1 shows the code.

    Listing 1 A Procedure That Creates a Backup Copy of the Active Document on Another Drive

    Sub MakeBackup()

       Dim currFi1e As String

       Dim backupFiIe As String

       const BACKUP_FOLDER = 'G:\Backups'

       With ActiveDocument

       ‘ Don 't bother if the document is unchanged or new

            If .Saved Or .Path = ** Then Exit Sub

       ‘ Mark current position in document

            .Bookmarks.Add Name = “LastPosition"

       ‘ Turn off screen updating

            Application. ScreenUpdating = False

       ‘ Save the file

            .Save

       ‘ Store the current file path, construct the path for the

       ‘ backup file, and then save it to the backup drive

            currFi1e = .FullName

            backupFi1e = BACKUP FOLDER + .Name

            .SaveAs FileName:=backupfile

       End With

       ‘ Close the backup copy (which is now active)

       ActiveDocument.Close

       ‘ Reopen the current file

       Documents.Open FileName:=currFi1e

       ‘ Return to the pre-backup position

       Selection.GoTo What:=wdGoToBookmark, Name:=”LastPosition"

    End sub

    The backupFile and currFile variables are strings that store the full pathnames for the active document and the backup version of the document. Use the BACKUP_FOLDER constant to specify the folder in which you want the backup stored.

    The procedures first check to see if the backup operation is necessary. In other words, if the document has no unsaved changes (the Saved property returns True) or if it’s a new, unsaved document (the Path property returns “”), bail out of the procedure (by running Exit Sub).

    Otherwise, a new Bookmark object is created to save the current position in the document, screen updating is turned off, and the file is saved.

    We’re now ready to perform the backup. First, the currFile variable is used to store the full pathname of the document, and the pathname of the backup file is built with the fol­lowing statement:

    backupFile = BACKUP_FOLDER + .Name

    This is used to save the file to the specified folder. The actual backup takes place via the SaveAs method, which saves the document to the path given by backupFile. From there, the procedure closes the backup file, reopens the original file, and uses the GoTo method to return to the original position within the document.

    TIP

    Using a Bookmarkobject to reset the insertion point is useful because it takes you back to the exact point in the document where you were before the backup started. However, you may be interested only in returning to the last position within the document where an edit occurred. If that’s the case, use the following statement in place of the Selection.GoTo statement:

    Application.GoBack

    Note, however, that there’s a bug in the GoBackmethod, whereby Word doesn’t save the last edit position (technically, it’s a hidden bookmark named \PrevSel1) in some cases. Specifically, when you exit Word, if you elect to save changes in the last document that gets closed, Word doesn’t save the last edit position in that document.

    **** **http://www.informit.com/articles/article.aspx?p=731710&seqNum=5**


    Saving in Document Format from a Macro

    **http://word.tips.net/T000427\_Saving\_in\_Document\_Format\_from\_a\_Macro.html**


    Use the Cloud

    **http://www.labnol.org/software/google-docs-with-microsoft-office/18815/**

    Although using the cloud does not inherently include timed backup, it does provide a useful backup function. Saving copies to the cloud eliminates the danger of losing your physical local copies, ie losing a HD or USB Thumb drive.


    A Real AutoSave

    **http://word.tips.net/T000157\_A\_Real\_AutoSave.html******


    As well, Windows 8 / 8.1 has a couple of features you can take advantage of. Specifically "File History"

    File History – Protect Personal Files


    Protecting user files with File History http://blogs.msdn.com/b/b8/archive/2012/07/10/protecting-user-files-with-file-history.aspx(Official MS description of File History)


    Understanding Windows 8′s File History - https://windowssecrets.com/top-story/understanding-windows-8s-file-history/****


    Enable Windows 8 File History to protect your data (revisited)http://www.techrepublic.com/blog/window-on-windows/enable-windows-8-file-history-to-protect-your-data-revisited/7171


    Introducing Windows 8: How To Backup Data With File Historyhttp://www.7tutorials.com/introducing-windows-8-how-backup-data-file-history


    A New Way to Backup: File History in Windows 8http://blogs.windows.com/windows/b/extremewindows/archive/2012/12/20/a-new-way-to-backup-file-history-in-windows-8.aspx


    **How to Use the File History Feature in Windows 8 to Restore Files******http://www.howtogeek.com/108900/how-to-use-the-file-history-feature-in-windows-8-to-restore-files/


    **How to Use the New File History Feature in Windows 8******http://www.howtogeek.com/74623/how-to-use-the-new-file-history-feature-in-windows-8/ 


    How to use File History - http://windows.microsoft.com/en-US/windows-8/how-use-file-history**** (short intro video)


    What to Do When Your File History Backup Drive is Out of Space? http://www.7tutorials.com/what-do-when-your-file-history-backup-drive-out-space


    What if something goes wrong in File History? http://windows.microsoft.com/en-US/windows-8/what-something-goes-wrong-file-history

    And Skydrive / Onedrive

    How to Recover Previous Versions of Your Documents from OneDrive

    http://www.7tutorials.com/how-recover-previous-versions-your-documents-onedrive

    While working with documents it is inevitable that, at some point, you need to use an older version of a certain document. Luckily, if you synchronize your work with OneDrive, this service will store each version of your documents and make them available for download and restoration, when needed. Here's how to download or restore an older version of any document, using OneDrive.


    Recover More than one version of a File in Carbonite

    http://askthecomputerlady.com/questions/2014/03/how-to-restore-previous-file-version-with-carbonite/

    When you need to recover an earlier version of a file that has been backed up with Carbonite, you can do so with the following directions.

    1. Locate the file you want to restore on your computer.
    2. Right-click on the file.
    3. In the context menu, point to, “Carbonite” then click on, “Restore previous versions…”
    4. A window with available previous versions will appear. Click on the version you want to restore, and click, “OK” to restore the file.

    Elizabeth

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