Outlook 2013: Inbox does not refresh after deleting an email

Hi Stan,

Welcome to Microsoft Community and thanks for posting the question. By the description, I understand that e-mails still show in the Inbox after deleting and only if the folder is refreshed the deleted items disappears.

What is the type of e-mail account (POP, IMAP, MAPI or Exchange) setup in Outlook?

Method 1:

Open Outlook in safe mode and check if you can delete e-mails without refreshing. Follow the steps:

1. Press the Windows + R key on the keyboard.
2. Type Outlook /safe (leave a space after Outlook) -> Click OK.

If you are able to delete e-mails without refreshing, then disable the add-ins and check if it helps. Follow the steps disable the add-ins:

1. Click on File -> Go to Options.
2. Click on Add-ins -> select a COM Add-ins under Manage -> Click Go
3. Select the add-ins to disable -> Click OK.

Method 2:

Let us create a new profile in Outlook and setup the e-mail account. Refer the article on How to create a new profile:

http://support.microsoft.com/kb/829918

I hope one of the method helps to fix the issue. If not, then reply and I will be happy to help you.

Thank You

Thank you for the quick response.

This mail account is a POP3 account, linked to Gmail.

When I ran Outlook in Safe mode, there was no refresh problem and, in fact, Outlook felt "snappier".

I then exited Outlook and restarted normally and looked at what COM add-ins were running.

• Norton AntiSpam
• Outlook Change Notifier
• Outlook Social Connector
• Streets and Trips add-on for email communication
• iCloud Outlook Add-in
• Microsoft Exchange
• Microsoft VBA for Outlook
• Microsoft SharePoint Server Colleague Import Add-in
• OneNote Notes about Outlook

I then disabled

• iCloud Outlook Add-in
• Microsoft Exchange
• Microsoft VBA for Outlook
• Microsoft SharePoint Server Colleague Import Add-in
• OneNote Notes about Outlook

and that seemed to fix it. Since this is a stand-alone system at home, I did not need those enterprise

add-ins.

Thanks very much,

Stan

Hi had the same problem.

I disabled these two add-ins, and the problem went away for me as well:

• Outlook Social Connector
• OneNote Notes about Outlook

I have the same problem.

Disabled all Add-ins, but the problem remains.

I have same problem. Consistently after deleting emails the view goes on top. Very irritating. I am viewing emails sorted by subject and have disabled all add ins. I want that after I delete a message then the view should be refreshed and previous email is shown.