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When I delete an email (or multiple emails) from my inbox, the inbox view does not refresh; the deleted emails are still there. I must move the inbox scroll bar to force a refresh. Even then, it leaves me at the start of the inbox, rather than at the current email.
Does anyone else have this problem? Does anyone have a solution? Or, is it a bug?
I have the inbox set to oldest on top/newest on the bottom.
Office 365 Home/Premium
Windows 7, SP1, 64-bit, all patches installed
16 MB
Core i7-2600K, 3.4 GHz
Plenty of free disk space
Thanks,
Stan
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
We have this exact same behavior on 2 Surface Pro notebooks and a brand new Dell XPS. Finding this thread, I don't believe it's a profile issue - I believe it to be a bug and would appreciate hearing from Microsoft on this.
Same problem for me. Using Outlook 2013 with a profile that includes three different Exchange environments, and this problem only occurs for one of them. I can verify that deleting mail using the Delete key produces the expected behavior (every time) but deleting mail using the "X" in the ribbon produces the problem (every time).
Tried Outlook in Safe mode and it demonstrated exactly the same behavior.
tkarp
"If you delete using delete key on keyboard it works fine."
I can confirm that. When I use the delete button on the keyboard, there is no problem with the refresh.
If I use the delete icon in my Quick Access bar, then the problems occur. Every time. I cannot speak to the ribbon as I keep it hidden and rarely use it, but I assume the Quick Access bar and the Ribbon doing the exact same thing.
I am having the same problem, the only add in I didn't disable is the Exchange add in as it is needed in our environment (SBS 2011) or is it? The problem doesn't surface when is safe mode.
I rebuilt the profile, removed flag from the columns and changed the open message default not to be maximized and it seemed to have worked until today it started back up again, I also disabled all addins. Again it works fine in safe mode but the problem will not go away. I also considered it may be the drivers for the video card but that was not the case.
Read some place else. If you delete using delete key on keyboard it works fine. However when you use delete button on outlook ribbon the problem appears except when emails are sorted by time. Tried it and this seems to work. Temporary work around but at least its working.