Outlook 2013: Inbox does not refresh after deleting an email

Anonymous
2013-02-04T17:13:44+00:00

When I delete an email (or multiple emails) from my inbox, the inbox view does not refresh; the deleted emails are still there. I must move the inbox scroll bar to force a refresh. Even then, it leaves me at the start of the inbox, rather than at the current email.

Does anyone else have this problem? Does anyone have a solution? Or, is it a bug?

I have the inbox set to oldest on top/newest on the bottom.

Office 365 Home/Premium

Windows 7, SP1, 64-bit, all patches installed

16 MB

Core i7-2600K, 3.4 GHz

Plenty of free disk space

Thanks,

Stan

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2014-04-18T20:50:29+00:00

    After 8 hours and three levels of MS support later...

    Per the Outlook Escalation Team: "I just wanted to update you that this is a known problem, and one for which  a hot fix request has already been filed with the product group. From what I gather..it will be a couple of months before the fix is available as a public download."

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  2. Anonymous
    2014-04-15T15:19:48+00:00

    I have had this problem since upgrading to Outlook 2013.  It happens when I read email in non maximized windows - I never maximize my email windows.  It can happen when deleting one email or many.  It seems to happen mostly when I select the email and then delete it from the Ribbon delete button.  During a call with help desk, it does not seem to ever happen when someone is remotely viewing my desktop while I delete!

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  3. Anonymous
    2014-04-10T20:31:13+00:00

    If you have an Office 365 subscription you can open a case from the portal.

    I have been working with MS support on this issue for about 5 hours now with no fix.  I am hoping that tomorrow I can get my ticket escalated and resolved... or at least marked as an Outlook bug.

    If more people open a case with them maybe it will get their attention.  If you do open a case with them, make sure you mention this thread so they realize it is not an isolated issue.

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  4. Anonymous
    2014-03-14T08:28:46+00:00

    We are seeing this issue too, but has anyone opened a case with Microsoft and confirmed that it is a known bug

    Do we have an easy way to do this?

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  5. Anonymous
    2014-03-14T07:42:36+00:00

    We are seeing this problem as well.  Happens in both 32 and 64 bit, Desktop and Terminal services, both under Hyper-V and VMware, and with or without hardware acceleration enabled.  At this point, I'm inclined to think it is a source level bug in Outlook, not a graphics issue.

    I have a client about ready to revert to Office 2010 rather than have to deal with Outlook 2013 faulty displays.

    The "After moving or Deleting and Open item:", "Open next item" solution (under File/Options/Mail/Other) does seem to mask the problem.  I'll have them give this a try.

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