Outlook 2013: Inbox does not refresh after deleting an email

Anonymous
2013-02-04T17:13:44+00:00

When I delete an email (or multiple emails) from my inbox, the inbox view does not refresh; the deleted emails are still there. I must move the inbox scroll bar to force a refresh. Even then, it leaves me at the start of the inbox, rather than at the current email.

Does anyone else have this problem? Does anyone have a solution? Or, is it a bug?

I have the inbox set to oldest on top/newest on the bottom.

Office 365 Home/Premium

Windows 7, SP1, 64-bit, all patches installed

16 MB

Core i7-2600K, 3.4 GHz

Plenty of free disk space

Thanks,

Stan

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2014-09-18T08:32:30+00:00

    I had the same issue and found that you could delete emails properly using the delete key on the keyboard as other have found.

    I managed to fix the issue by:

    Open Outlook, File > Options > Customize Ribbon.

    In the right hand pane, remove the “Delete” button from the Home (Mail) tab.

    Close Outlook and re-open Outlook.

    File > Options > Customize Ribbon.

    In the right hand pane, tick the Home (Mail) tab and remove tick for all other tabs

    Click the Reset button drop-down menu

    Select "Reset only the selected Ribbon tab"

    This will add the Delete button back to the ribbon.

    Now when you delete a email using the Delete button it should work properly.

    This fix worked for me and may not necessarily work for others.

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  2. Anonymous
    2014-07-24T11:17:53+00:00

    A possible step forward, I've noticed this problem doesn't occur if I RDP to the client and click delete via the ribbon bar. This makes me think it could be a graphics driver issue, although I've tried new and old drivers to no avail.

    Can anyone else confirm this?

    This is on a Dell Vostro 400 with Windows 7 x32, Outlook 2013 x32 and an ATI Radeon 2600 XT graphics card.

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  3. Anonymous
    2014-07-21T14:22:06+00:00

    Do you happen to have an update on this?  I have several users experiencing this issue as well.

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  4. Anonymous
    2014-07-15T19:45:14+00:00

    Any new information on a fix for the inbox delay issue?

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  5. Anonymous
    2014-06-17T08:51:03+00:00

    Per the Outlook Escalation Team: "I just wanted to update you that this is a known problem, and one for which  a hot fix request has already been filed with the product group. From what I gather..it will be a couple of months before the fix is available as a public download."

    Thanks for confirming this, did you have a reference or means of receiving an announcement?

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