Outlook 2013: Inbox does not refresh after deleting an email

Anonymous
2013-02-04T17:13:44+00:00

When I delete an email (or multiple emails) from my inbox, the inbox view does not refresh; the deleted emails are still there. I must move the inbox scroll bar to force a refresh. Even then, it leaves me at the start of the inbox, rather than at the current email.

Does anyone else have this problem? Does anyone have a solution? Or, is it a bug?

I have the inbox set to oldest on top/newest on the bottom.

Office 365 Home/Premium

Windows 7, SP1, 64-bit, all patches installed

16 MB

Core i7-2600K, 3.4 GHz

Plenty of free disk space

Thanks,

Stan

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2014-05-10T13:41:28+00:00

    Thanks for this clarification.

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  2. Anonymous
    2014-05-09T21:31:50+00:00

    I now understand how to replicate this problem...

    it only happen when reading an email in full screen and delete it.

    If email is in a non maximized window it deletes, and refresh inbox just fine...

    I have confirmed this as true.  I like to have my e-mail full screen and when I delete from an opened e-mail, it causes this refresh issue.  If I open a read e-mail windows, it deletes and refreshes normally.

    Thank you for finding the specific instance on how to recreate this error.  Hopefully Microsoft engineers will be able to resolve. 

    I did update my Office 365 to version 15.0.4605.1003 which did not resolve the issue.

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  3. Anonymous
    2014-04-18T20:50:29+00:00

    After 8 hours and three levels of MS support later...

    Per the Outlook Escalation Team: "I just wanted to update you that this is a known problem, and one for which  a hot fix request has already been filed with the product group. From what I gather..it will be a couple of months before the fix is available as a public download."

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  4. Anonymous
    2014-04-15T15:19:48+00:00

    I have had this problem since upgrading to Outlook 2013.  It happens when I read email in non maximized windows - I never maximize my email windows.  It can happen when deleting one email or many.  It seems to happen mostly when I select the email and then delete it from the Ribbon delete button.  During a call with help desk, it does not seem to ever happen when someone is remotely viewing my desktop while I delete!

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  5. Anonymous
    2014-04-10T20:31:13+00:00

    If you have an Office 365 subscription you can open a case from the portal.

    I have been working with MS support on this issue for about 5 hours now with no fix.  I am hoping that tomorrow I can get my ticket escalated and resolved... or at least marked as an Outlook bug.

    If more people open a case with them maybe it will get their attention.  If you do open a case with them, make sure you mention this thread so they realize it is not an isolated issue.

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