Outlook 2013: Inbox does not refresh after deleting an email

Thank you for the quick response.

 

This mail account is a POP3 account, linked to Gmail.

 

When I ran Outlook in Safe mode, there was no refresh problem and, in fact, Outlook felt "snappier".

 

I then exited Outlook and restarted normally and looked at what COM add-ins were running.

• Norton AntiSpam
• Outlook Change Notifier
• Outlook Social Connector
• Streets and Trips add-on for email communication
• iCloud Outlook Add-in
• Microsoft Exchange
• Microsoft VBA for Outlook
• Microsoft SharePoint Server Colleague Import Add-in
• OneNote Notes about Outlook

 

I then disabled

• iCloud Outlook Add-in
• Microsoft Exchange
• Microsoft VBA for Outlook
• Microsoft SharePoint Server Colleague Import Add-in
• OneNote Notes about Outlook

and that seemed to fix it. Since this is a stand-alone system at home, I did not need those enterprise

add-ins.

 

Thanks very much,

Stan

 

 

The series above is informative, but not precisely addressing the change I'd like to make.  I recently installed Office 2013, and was very pleased with the red "x" icon on the right hand side of each listed email, because with one click on the "x" it could be deleted.  I've since tried One Note, and wonder if that has a relationship with the fact that this very useful red "x" no longer functions as a way of deleting an email with one click.  I'd like to be able to use the "x" for deleting again.  Thanks in advance for guidance.

We're having the same problem here.  I have a user on a brand new T430 Thinkpad and he's using Outlook 2013.  We found today (thanks to you guys) that this was the problem he's having.  MS please fix this!!!!  :-)

We have this exact same behavior on 2 Surface Pro notebooks and a brand new Dell XPS.  Finding this thread, I don't believe it's a profile issue - I believe it to be a bug and would appreciate hearing from Microsoft on this.

Same problem for me.  Using Outlook 2013 with a profile that includes three different Exchange environments, and this problem only occurs for one of them.  I can verify that deleting mail using the Delete key produces the expected behavior (every time) but deleting mail using the "X" in the ribbon produces the problem (every time).

Tried Outlook in Safe mode and it demonstrated exactly the same behavior.

tkarp

"If you delete using delete key on keyboard it works fine."

I can confirm that. When I use the delete button on the keyboard, there is no problem with the refresh.

If I use the delete icon in my Quick Access bar, then the problems occur. Every time. I cannot speak to the ribbon as I keep it hidden and rarely use it, but I assume the Quick Access bar and the Ribbon doing the exact same thing.