Outlook 2013: Inbox does not refresh after deleting an email

Hi Stan,

Welcome to Microsoft Community and thanks for posting the question. By the description, I understand that e-mails still show in the Inbox after deleting and only if the folder is refreshed the deleted items disappears.

What is the type of e-mail account (POP, IMAP, MAPI or Exchange) setup in Outlook?

Method 1:

Open Outlook in safe mode and check if you can delete e-mails without refreshing. Follow the steps:

1. Press the Windows + R key on the keyboard.
2. Type Outlook /safe (leave a space after Outlook) -> Click OK.

If you are able to delete e-mails without refreshing, then disable the add-ins and check if it helps. Follow the steps disable the add-ins:

1. Click on File -> Go to Options.
2. Click on Add-ins -> select a COM Add-ins under Manage -> Click Go
3. Select the add-ins to disable -> Click OK.

Method 2:

Let us create a new profile in Outlook and setup the e-mail account. Refer the article on How to create a new profile:

http://support.microsoft.com/kb/829918

I hope one of the method helps to fix the issue. If not, then reply and I will be happy to help you.

Thank You

Hi, I had the same problem with Outlook 2010.

Disabled TeamViewer Meeting Add-In and my problem was solved.

Hi had the same problem.

I disabled these two add-ins, and the problem went away for me as well:

• Outlook Social Connector
• OneNote Notes about Outlook

I've done all these suggestions (long ago) but continue to have the problem.

However, I have found how to always have the problem and how to always not have the problem. (Sorry for the split infinitives! ;-) )

If I have email "A" selected (open in a separate window or not), then clicking on email "A"'s delete "X" almost always does nothing. Also, if I try to drag the email to another folder, a copy appears in that folder but the original remains in the inbox.

If I want to delete email "A" and I have a different email selected (open in a separate window or not), then clicking on the delete "X" for email "A" will always delete "A".

Can anyone else confirm if your problem reacts the same.

Thanks,

Stan

Thank you for the quick response.

This mail account is a POP3 account, linked to Gmail.

When I ran Outlook in Safe mode, there was no refresh problem and, in fact, Outlook felt "snappier".

I then exited Outlook and restarted normally and looked at what COM add-ins were running.

• Norton AntiSpam
• Outlook Change Notifier
• Outlook Social Connector
• Streets and Trips add-on for email communication
• iCloud Outlook Add-in
• Microsoft Exchange
• Microsoft VBA for Outlook
• Microsoft SharePoint Server Colleague Import Add-in
• OneNote Notes about Outlook

I then disabled

• iCloud Outlook Add-in
• Microsoft Exchange
• Microsoft VBA for Outlook
• Microsoft SharePoint Server Colleague Import Add-in
• OneNote Notes about Outlook

and that seemed to fix it. Since this is a stand-alone system at home, I did not need those enterprise

add-ins.

Thanks very much,

Stan