Why do I keep getting "not enough memory to run Excel" messages?

Anonymous
2013-05-11T18:45:24+00:00

I have a new very powerful computer. Intel Core i7 with an 8mb L3 cache, a 256gb SSD OS drive of which there is 205gb free, two 1TB mechanical hard drives set up in RAID 1, an NVIDIA GeForce GTX 670MX graphics card, and 16gb of 1666mhz ram. It was purchased as a mobile workstation for Pete's sake! With NO other programs open, if I open my email, (Outlook 2013 btw), start a new email, and try to attach a tiny Excel file, (I'm talkin 40kb tiny!) I get an error message that there isn't enough memory to run Excel! I'm not even trying to run Excel! Just attach a small Excel file to an email! What gives? When I look at my resource monitor, there's usually at least 11 or 12 gigs of memory still free. This computer should be able to do literally ANYTHING I want, and multiple programs at once! After the error pops up, I can close it, and then attach the Excel file. Then everything goes ok. Then, sometimes after I've already completely CLOSED Outlook, and I start doing something else entirely, the "not enough memory to run Microsoft Excel. Please close other applications and try again" message pops up on my screen! This is ludicrous! I'm having issues with other Office 2013 apps as well, but this one? Give me a break!

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  1. Anonymous
    2013-05-12T08:47:19+00:00

    Hi Jeffrey,

    As per the issue description you are getting an error message not enough memory when you are trying to attach a Excel file in Outlook email window. Let me assist you with the issue.

    In order to assist you with the issue I need some details:

    Does this issue occur only attaching a particular Excel file or any Excel file?

    Do you get the similar error message when you open Excel or any Excel file?

    What are the other issues that you are facing with other Office applications?

    You have even stated that you get this message even after closing Outlook and when Excel is not even opened, hence I would suggest you to check if Excel is running in the background or multiple times.

    Step 1:

    Open task manger and end Excel.exe process. Follow the steps below:

    1. Let us press the Ctrl + Alt+ Delete key -> Click on Task Manager to open.
    2. Under Processes tab -> Select Excel.exe -> Click on End Process.

    Step 2:

    Run the online repair of Office 2013 as mentioned in the following link:

    http://support.microsoft.com/kb/2827031

    Step 3:

    If the above steps fails, start the computer in clean boot and check if the issue persists, refer the link below to know on how to start the computer in clean boot:

    http://support.microsoft.com/kb/929135

    Note: Ensure to restart the computer to normal mode once the troubleshooting is completed.

    Let us know the result.

    Thank you.

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  2. Anonymous
    2013-05-13T22:21:08+00:00

    Hi Jeffrey,

    As per the issue description you are getting an error message not enough memory when you are trying to attach a Excel file in Outlook email window. Let me assist you with the issue.

     

    In order to assist you with the issue I need some details:

    Does this issue occur only attaching a particular Excel file or any Excel file?

    Do you get the similar error message when you open Excel or any Excel file?

    What are the other issues that you are facing with other Office applications?

     

    You have even stated that you get this message even after closing Outlook and when Excel is not even opened, hence I would suggest you to check if Excel is running in the background or multiple times.

    Step 1:

    Open task manger and end Excel.exe process. Follow the steps below:

    1. Let us press the Ctrl + Alt+ Delete key -> Click on Task Manager to open.
    2. Under Processes tab -> Select Excel.exe -> Click on End Process.

     

    Step 2:

    Run the online repair of Office 2013 as mentioned in the following link:

    http://support.microsoft.com/kb/2827031

     

    Step 3:

    If the above steps fails, start the computer in clean boot and check if the issue persists, refer the link below to know on how to start the computer in clean boot:

    http://support.microsoft.com/kb/929135

    Note: Ensure to restart the computer to normal mode once the troubleshooting is completed.

     

    Let us know the result.

    Thank you.

    Ok, I followed your instructions to the letter. First, when I get the "not enough memory" message, there are NO instances of Excel even running. I haven't even opened Excel yet. I open Outlook, start a new email message, try to attach a small Excel file, (I've tried several different files, and it happens with any of them) and when I click, to highlight the Excel file, a message pops up that there isn't enough memory. I tried the clean boot option, and it still gives me the error message under the exact same circumstances. I've "repaired Office at least 6 times, all with the same result.

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  3. Anonymous
    2013-05-16T14:25:29+00:00

    Hello? Anybody there? Does anyone even have a clue as to why Outlook tells me "there isn't enough memory to run Excel"? Most of the time, when I get that error message, Outlook is the ONLY thing running on my computer at the time! I'm not even trying to run Excel!  After the error message is displayed, I can close it, and then attach the Excel file as normal. But then after I've closed Outlook, the error message pops up again! It's absolutely goofy! Can anybody solve this issue?

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  4. Anonymous
    2013-05-19T05:13:00+00:00

    I have never come across this kind of issue when a program throws up an error message about another program.

    Start Outlook 2013 in safe mode, Hold Ctrl and click on outlook icon, check if you get the error message

    If you do not see the error message then disable the add-ins in outlook..

    Have you installed office 2013 as 32 bit or 64 bit version????

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  5. Anonymous
    2013-05-19T15:26:24+00:00

    I have never come across this kind of issue when a program throws up an error message about another program.

    Start Outlook 2013 in safe mode, Hold Ctrl and click on outlook icon, check if you get the error message

    If you do not see the error message then disable the add-ins in outlook..

    Have you installed office 2013 as 32 bit or 64 bit version????

    Ok. I followed your advice explicitly. I held down the ctrl key, and clicked the outlook icon on my taskbar, although I didn't actually see any indication that outlook was in fact in safe mode. But I started a new email message, tried to attach an excel file, and got the exact same error message. Then I closed the new message, without saving it, btw, and when I opened this webpage, the error message popped up again. Appears I wasn't in safe mode the first time. So I did it again, this time the computer asking if I DID want to start in safe mode, and I did. No difference. Same error. So, then I went to "Options\Add-ins, and made sure all add-ins were disabled, New email message, tried to attach an excel file, same error message. My office installation is 32 bit also. I've used the un-installer fix-it app from Microsoft, un-installed from the control panel, run the "repair, both "quick" and the more extensive "online" repair, probably 6 or 8 times now. No luck.

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