Why can't I save my Word 07 docs as PDF files anymore

Anonymous
2012-09-01T00:17:03+00:00

Hi Folks,

I've just found that I no longer can save my Word docs as a PDF file using the "Save as" option. Each time I try I get "File could not be found". I've ran the 'Diagnostics/Repair in MS tools and also followed that with placing my DVD back in the machine and choosing "Repair".

In both cases, it failed. I have Windows 7 64bit and MS Office 2007 Standard I've been running both for about 3 years. I also tried reinstalling Adobe Reader.

There is a strange thing I should mention: When I ran my DVD this last time in an attempt to repair this problem, The window opened identifying itself as the Office 2007 Standard "Trial" !!! So I opened a word doc, went to "Word Options" and then through the several clicks until I got to the "About" window.

Incredibly, it identified me as the registered owner of Office 2007 Standard but the key number it shows is way different than the key number I saved with my DVD I purchased. I'm going to have to uninstall this program if I can't get that Word to PDF option working.

I was able to convert in the past but i can't remember the last time I did.

Thanks, Rich

PS I can worry about that key number mix up later, I just want to know why I can no longer save as a PDF.

Microsoft 365 and Office | Word | For home | Windows

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-02-07T22:44:17+00:00

    Thanks.

    However, that is not dealing with an automated update and it is the disabling of the T2embed.dll that could have that impact.

    The user would have had to have taken the deliberate action of running the Enable Fixit 50792.  And one would expect that if they had done that, they would realise that there was also a Disable Fixit 50793 that would have reinstated the functionality of the T2Embed.dll

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  2. Anonymous
    2015-02-07T22:00:23+00:00

    Do you have a reference to the particular update?

    http://wordribbon.tips.net/T011430\_Problems\_Saving\_as\_PDF.html

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  3. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-02-06T03:50:12+00:00

    Do you have a reference to the particular update?

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  4. Anonymous
    2015-02-05T23:26:35+00:00

    I had already done the repair; it had no effect.

    Here's an Office 2010 user who put it better than I could:

    "I already had installed the Windows driver update in December. When I read through the security bulletin, it actually said that a known issue with the workaround was that "Office software will be unable to generate PDF files." So I uninstalled the update and restarted my PC, but the error message still happened after trying to save a Word document as a PDF. I also received the error message when I tried the "alternative method of creating a PDF file." Then I followed the link in the MS security bulletin that offered free unlimited support for home users regarding security updates. It led me to a paid MS support site. Also, the issue is not finding free programs to print documents as PDFs; as an editor, I need to be able to generate PDF versions of Word documents and save them and e-mail them to clients. "

    NOTE: "...a known issue with the workaround was that "Office software will be unable to generate PDF files.""

    It is fair to guess that many people downloaded this update, and that none of them can generated PDFs using "Save As..."  So I think it is fair to say that it probably is a common problem--it certainly extends across Office 2007 and 2010, at least.  And it is a problem that was created in part by Microsoft.

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  5. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-02-05T00:47:29+00:00

    Try repairing the Office installation.  While there may be a few other people have experienced the problem, it is definitely NOT a common problem.

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