Office 2013; office account signin feature 'disabled' after upgrade

Anonymous
2012-10-25T11:41:39+00:00

I have just upgraded from Office 2010 Pro Plus to Office 2013 Pro Plus and none of the Office 2013 apps (including OneNote 2013) will connect to my skydrive account so I cannot access my OneNote notebooks and so on. I just see a window with the message 'This feature has been disabled by your administrator', however no group policy for Office or indeed anything else has been applied. What could be causing this failure?

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Anonymous
2012-10-25T12:31:52+00:00

Ok I resovled this issue but its a weird one and could be an issue with the upgrade from 2010.

I used procmon.exe to find out which reg keys outlook.exe was htting when I clicked the Sign In button (which triggered my issue) and found this was the key in question:

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Internet:UseOnlineContent

UseOnlineContent was set to 0 (zero) and so I changed it to 1 (one) and after restarting my Office 2013 products I was able to sign in to Skydrive using them.

I hope this will be of help to anyone experiencing a similar problem.

Cheers,

Tim

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  1. Anonymous
    2015-04-16T07:20:10+00:00

    thank you very much this work for me fine

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  2. Anonymous
    2015-04-17T19:28:17+00:00

    I changed the setting in all 4 keys as you described but the one below keeps getting reset to 2 restricting my access. Any ideas how to override this.

    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\common\signin

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  3. Anonymous
    2015-04-18T23:53:45+00:00

    For the

    HKEY_USERS.DEFAULT\Software\Policies\Microsoft\Office\15.0\Common\signin:signinoptions

    what registry setting did you set it to

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  4. Anonymous
    2015-04-20T17:12:44+00:00

    This fix worked for me but now again it stopped working. Now I cannot add my MS account, I get an error There is a problem with your account, to fix sign in and when I try to sign in its takes me to office 365 account but I have a MS account only and there is no option to sign in with MS account nor connected services are greyed out.

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