Office 2013; office account signin feature 'disabled' after upgrade

Anonymous
2012-10-25T11:41:39+00:00

I have just upgraded from Office 2010 Pro Plus to Office 2013 Pro Plus and none of the Office 2013 apps (including OneNote 2013) will connect to my skydrive account so I cannot access my OneNote notebooks and so on. I just see a window with the message 'This feature has been disabled by your administrator', however no group policy for Office or indeed anything else has been applied. What could be causing this failure?

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Anonymous
2012-10-25T12:31:52+00:00

Ok I resovled this issue but its a weird one and could be an issue with the upgrade from 2010.

I used procmon.exe to find out which reg keys outlook.exe was htting when I clicked the Sign In button (which triggered my issue) and found this was the key in question:

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Internet:UseOnlineContent

UseOnlineContent was set to 0 (zero) and so I changed it to 1 (one) and after restarting my Office 2013 products I was able to sign in to Skydrive using them.

I hope this will be of help to anyone experiencing a similar problem.

Cheers,

Tim

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  1. Anonymous
    2013-11-07T16:15:49+00:00

    Mate,

    check this out.  I changed my setting from 3 to 0 and now I can login & sync.

    http://technet.microsoft.com/en-us/library/jj683102.aspx

    To change the Office 2013 logon types offered to the user

    1. From Registry Editor, browse to: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\SignIn\SignInOptions
    2. Set the value of SignInOptions to one of the following:

    Office 2013 SignInOptions values

    | SignInOptions value | Value type | Description |
| --- | --- | --- |
| 0 | DWORD | (Default) This displays both the user's Microsoft account ID and the organization ID that is assigned by Microsoft as their logon identity options. |
| 1 | DWORD | This only displays their Microsoft account ID. |
| 2 | DWORD | This only displays their organization ID. |
| 3 | DWORD | This does not display either ID type. The user will be unable to log on. If you set SignInOptions to 3, and a user triggers the logon page, no ID types will be offered to the user. Instead, the message “Sign in has been disabled” is displayed. |

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  2. Anonymous
    2013-11-07T14:58:04+00:00

    Hi

    I did the same thing and set the DWORD to 1 (it was 2) and I still have the same issue,

    it does ask me to connect to the internet, when I click yes, I then get the blocked Administrator message.

    Thanks

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  3. Anonymous
    2013-11-05T16:37:59+00:00

    Did the trick for me, thank you!

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  4. Anonymous
    2013-10-22T21:32:23+00:00

    With more registry digging (that an end user should never have to do), I too resolved the issue.

    Suggestion:  do a SEARCH in the entire registry for each of these, and set their values to 1.

    UseOnlineContent

    signinoptions

    What I found was that the locations suggested in this forum post are not always matching your machine, but I did find these entries in other locations.  When in doubt, firebomb the dumb thing with a global search and replace.

    On my machine, some of the path differences were:

    HKEY_CURRENT_USER\Software*Policies*\Microsoft\Office\15.0\Common\Internet:UseOnlineContent

    HKEY_USERS.DEFAULT\Software\Policies\Microsoft\Office\15.0\Common\signin:signinoptions

    Quite a bit different than those suggested by others. I even found some keys in HKEY_CLASSES_ROOT.

    I still stand behind my prior post, Microsoft.

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