Office 2013; office account signin feature 'disabled' after upgrade

Anonymous
2012-10-25T11:41:39+00:00

I have just upgraded from Office 2010 Pro Plus to Office 2013 Pro Plus and none of the Office 2013 apps (including OneNote 2013) will connect to my skydrive account so I cannot access my OneNote notebooks and so on. I just see a window with the message 'This feature has been disabled by your administrator', however no group policy for Office or indeed anything else has been applied. What could be causing this failure?

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Anonymous
2012-10-25T12:31:52+00:00

Ok I resovled this issue but its a weird one and could be an issue with the upgrade from 2010.

I used procmon.exe to find out which reg keys outlook.exe was htting when I clicked the Sign In button (which triggered my issue) and found this was the key in question:

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Internet:UseOnlineContent

UseOnlineContent was set to 0 (zero) and so I changed it to 1 (one) and after restarting my Office 2013 products I was able to sign in to Skydrive using them.

I hope this will be of help to anyone experiencing a similar problem.

Cheers,

Tim

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  1. Anonymous
    2014-05-13T18:05:03+00:00

    This worked for me.  Thanks!!!!

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  2. Anonymous
    2014-05-06T14:36:08+00:00

    With more registry digging (that an end user should never have to do), I too resolved the issue.

    Suggestion:  do a SEARCH in the entire registry for each of these, and set their values to 1.

    HKEY_USERS.DEFAULT\Software\Policies\Microsoft\Office\15.0\Common\signin:signinoptions

    That is the one that did it for me.

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  3. Anonymous
    2014-04-04T03:00:00+00:00

    I had a somewhat of a similar experience.  I did not upgrade, but I did load Office plus 2013 off a fresh Win8 Enterprise install. When I opened OneNote fresh,  I had my company credentials already loaded in the account and was not able to sign-out (functionality removed).  I proceeded to copy over all my OneNote files manually (in my docs and the AppData info) and then opened up OneNote again. It showed all my locally stored and web-stored Notes, but my web-stored notes where not able to access SkyDrive.   When I attempted to access SkyDrive, the message I received was, "Administrator has removed this functionality" or something to that affect.   NEVER GIVE UP!!

    I found the following in Regedit:

    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\signin:signinoptions

    I changed the Value data from "3" to "1".  I closed out all office products and then opened up OneNote 2013 and was able to input other account login credentials to access my web based OneNote items.

    Win for me :)

    Nice work and effective almost one year later.  Note, my issue was Word defaulting to my LiveId rather than O365.  Setting the Value to "2" forced it to always and only use my O365 account.  Tradeoff is I can't use my personal liveid, but that is just fine for my needs.

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  4. Anonymous
    2014-02-19T16:36:12+00:00

    Good Job my friend! I tried this and it work form me very good!

    Bless!

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