Office 2013; office account signin feature 'disabled' after upgrade

Anonymous
2012-10-25T11:41:39+00:00

I have just upgraded from Office 2010 Pro Plus to Office 2013 Pro Plus and none of the Office 2013 apps (including OneNote 2013) will connect to my skydrive account so I cannot access my OneNote notebooks and so on. I just see a window with the message 'This feature has been disabled by your administrator', however no group policy for Office or indeed anything else has been applied. What could be causing this failure?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2012-10-25T12:31:52+00:00

Ok I resovled this issue but its a weird one and could be an issue with the upgrade from 2010.

I used procmon.exe to find out which reg keys outlook.exe was htting when I clicked the Sign In button (which triggered my issue) and found this was the key in question:

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Internet:UseOnlineContent

UseOnlineContent was set to 0 (zero) and so I changed it to 1 (one) and after restarting my Office 2013 products I was able to sign in to Skydrive using them.

I hope this will be of help to anyone experiencing a similar problem.

Cheers,

Tim

Was this answer helpful?

10+ people found this answer helpful.
0 comments

50 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2015-11-02T21:55:48+00:00

    I changed the value from two (2) to one (1).  However, when I told my account to connect to the internet, it changed the value back to (2).....

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-10-23T00:47:54+00:00

    I've tried every solution in this thread to no avail. 

    Simple scenario, upgraded from 2010 to 2013, and suddenly cannot connect to skydrive notes due to the dreaded blocked by admin error.  yeah right.  try crushed and maimed by MS, as more accurate.

    I have three huge problems with this:

    1. that it happened at all
    2. that the solution is a reg hack
    3. that MS has not provided a real solution

    I'm extremely savvy when it comes to Windows, been a dev for years, and regedit is no big deal to me.  But man oh man, this is NOT a good solution for the average poor sap in his cube just trying to get through his work day, and WHAM, denied.  Given that I still cannot resolve this as an above average tech nerd, I believe MS needs to take a serious look at what they did and offer a real solution.

    Exactly!

    I am not tech savvy and severally P'd off at MS.

    Thank You

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-08-27T15:51:02+00:00

    Very helpful, looked all over for a fix to this, mine stopped working abruptly when some group policy was pushed....I also had to open my Windows Credentials and remove the MicrosoftOffice15_Data:live:cid=xxxx and this totally fixed...

    Thank you!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-06-26T19:35:18+00:00

    Sorry not too sure

    Was this answer helpful?

    0 comments