Office 2013; office account signin feature 'disabled' after upgrade

Anonymous
2012-10-25T11:41:39+00:00

I have just upgraded from Office 2010 Pro Plus to Office 2013 Pro Plus and none of the Office 2013 apps (including OneNote 2013) will connect to my skydrive account so I cannot access my OneNote notebooks and so on. I just see a window with the message 'This feature has been disabled by your administrator', however no group policy for Office or indeed anything else has been applied. What could be causing this failure?

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Anonymous
2012-10-25T12:31:52+00:00

Ok I resovled this issue but its a weird one and could be an issue with the upgrade from 2010.

I used procmon.exe to find out which reg keys outlook.exe was htting when I clicked the Sign In button (which triggered my issue) and found this was the key in question:

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Internet:UseOnlineContent

UseOnlineContent was set to 0 (zero) and so I changed it to 1 (one) and after restarting my Office 2013 products I was able to sign in to Skydrive using them.

I hope this will be of help to anyone experiencing a similar problem.

Cheers,

Tim

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  1. Anonymous
    2013-09-19T15:41:29+00:00

    If I add this manually, what Type value is it?  REG_SZ?

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  2. Anonymous
    2013-09-04T07:12:04+00:00

    This worked for me too, thanks for sharing the solution.  Great community.

    Regards,

    Suresh

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  3. Anonymous
    2013-06-28T19:26:21+00:00

    Brilliant! That worked for me.  Many thanks.

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  4. Anonymous
    2013-05-08T02:56:31+00:00

    Once you get to the "Internet" folder, do not open the folders beneath them. Click "Internet" once so that it is highlighted, then look at the right panel. You should see "UseOnlineConte..." Then, double click that value and change the value from 0 to

    1. Let me know if you have any problems.

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