Office PP 2013 - Setup bootstrapper has stopped working

Hello everyone.

I'm writing also in regard of this post ("Error: Microsoft Setup Bootstrapper has stopped working").

So basically I was trying to install Microsoft Office 2013 and was instantly receiving "Microsoft Office Professional Plus 2013 encountered an error during setup" error. Tried cleaning all registry stuff, *Microsoft Fix-It,*played with Task Scheduler and all the things guys mentioned here. So I pretty much gave up and went searching for alternatives. Downloaded some open-source programs and saw that I couldn't install them either! Another problem. Windows Installer service was faulted. To be precise, it was missing. So I followed method 2 given in this post and bingo, I got no setup error nor bootstrapper faults! 

It might not be it, but I recommend for you to check if Windows Installer is working correctly.

I hope it helps.

I had problems installing Office 2013 x64. I got the Bootstrapper error every time.

I searched the net for a solution to my problem and this is the list of fixes that I tried without avail (you can try them first if you want):

• Enabling Task Scheduler service (was already enabled)
• Enabling Task Scheduler via Regedit (Start key to 4, reboot and change back to 2)
• Remove AppCompatFlags from registry
• Rename %ProgramData%\Microsoft Help to Microsoft Help.old
• Net stop "print spooler"
• Disable feature Windows Search
• Microsoft Fix It to remove all traces of earlier installations
• RegCleaner to wipe the registry from old remnants of software
• Uninstalled everything that was even remotely connected to Office
• Clean Boot
• Disabled Anti Virus

...and a few more that I cannot remember.

I looked in Application log, found the MsiInstaller events, followed by a Windows Error Reporting 1001. In the General information of the event there was a list of Attached Files, c:\users\username\Appdata\Local\Temp\SetupExe[...].log

I opened the log, searched for "Error" and Found a log entry:

2015/05/12 10:03:52:991::[644] Error: Failed to install product:  C:\MSOCache\All Users{90150000-00E1-0409-1000-0000000FF1CE}-C\OSMMUI.msi ErrorCode: 1603(0x643).

OK! OSMMUI.msi fails! Turns out it's the Microsoft Office Telemetry tool that doesn't install. I simply removed that (non critical) feature from my install options and the installation finished without errors.

In short:

Look in event viewer application log for windows error reporting events, check the attached log files in the general information of the event and search for error. Identify exactly what fails and you might be able to figure out how to move forward. I simply skipped Telemetry.

I have gone through all of these steps with the same issue. 

After a system refresh - I had to re download Office - I have done so using the correct channels (our company volume license download) 

Office will not install and I get the same Bootstrapper not working error message. I have gone through the steps above  and error still occurs. 

Help would be appreciated

Been trying to find a solution for over a week to this Bootstrapper not working on MS Project 2013 after having MS Office 2013 already installed.

This worked for me in finding the Telemetry and not installing that.  But prior to that I updated the registry with this info:  http://shubhamohanty.blogspot.com/2013/01/office-2013-installation-error-code-1603.html

After all that I finally have it working.

Love it when a problem gets solved from researching, trial and error.

A

Hi, I was not able to  install the MS office , I encountered the problem of bootstrapped .

Regards.,

MURUGESH.