Office PP 2013 - Setup bootstrapper has stopped working

Anonymous
2013-03-23T18:25:19+00:00

I have downloaded the Office Pro Plus 2013 ISO from the download page and when I try to install it, it show me the first screen saying that the setup is preparing and then I get the error message "Microsoft Setup Bootstrapper has stopped working". Could anyone help?

I have also read this article, but I do not have Citrix installed: http://social.technet.microsoft.com/Forums/en-US/officeitpro/thread/88a6f422-0bac-4d0d-8279-95c5afbbc95a/

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  1. Anonymous
    2015-04-03T11:40:10+00:00

    Hello everyone.

    I'm writing also in regard of this post ("Error: Microsoft Setup Bootstrapper has stopped working").

    So basically I was trying to install Microsoft Office 2013 and was instantly receiving "Microsoft Office Professional Plus 2013 encountered an error during setup" error. Tried cleaning all registry stuff, *Microsoft Fix-It,*played with Task Scheduler and all the things guys mentioned here. So I pretty much gave up and went searching for alternatives. Downloaded some open-source programs and saw that I couldn't install them either! Another problem. Windows Installer service was faulted. To be precise, it was missing. So I followed method 2 given in this post and bingo, I got no setup error nor bootstrapper faults! 

    It might not be it, but I recommend for you to check if Windows Installer is working correctly.

    I hope it helps.

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  2. Anonymous
    2015-03-04T12:45:48+00:00

    I think there's a problem with your hardware specs.

    I had the same problem too and now m using the WPS office 2015 as an alternative to ms office.

    Can you tell your hardware specs??

    do you have an intel core i5 processor???

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  3. Anonymous
    2014-11-10T04:23:00+00:00

    Use compatibility mode (windows xp service pack 3) in your setup.exe 

    Simple way to try isn't it?

    PS: It totally works for me.

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  4. Anonymous
    2014-09-23T14:22:48+00:00

    Folks -

    Make sure you can run ose*.exe (ose00000.exe and so on - successive attempts at reinstalling will increment the ose00001.exe, etc.) from your %temp% folder. After CryptoLocker many IT folks put in GPOs that blocked EXEs from launching in the temp folder. Adding those ose00000.exe's as "unrestricted" in a software restriction policy seems to be effective, and Office 2013 setup can continue.

    Doug

    This is exactly correct for my case. You can verify this is occurring by looking for event ID 866 in the windows logs. We have GPO in place as described. We usually unblock the files on a case by case basis, but I also found that backing the machine out of the domain and into a workgroup allowed for the installation.  Big thanks to Doug for associating the bootstrapper error with this GPO. I had become accustomed to other error responses, and now I will add this to my troubleshooting list. 

    Good stuff!

    73's

    Chris Closs

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  5. Anonymous
    2014-09-23T06:51:47+00:00

    yes. I found that the following worked perfectly.

    I threw that PC right out the window and got a MacBook. Problem solved.

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