Office PP 2013 - Setup bootstrapper has stopped working

Anonymous

I have downloaded the Office Pro Plus 2013 ISO from the download page and when I try to install it, it show me the first screen saying that the setup is preparing and then I get the error message "Microsoft Setup Bootstrapper has stopped working". Could anyone help?

I have also read this article, but I do not have Citrix installed: http://social.technet.microsoft.com/Forums/en-US/officeitpro/thread/88a6f422-0bac-4d0d-8279-95c5afbbc95a/

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46 answers

Anonymous

2015-09-22T13:19:41+00:00

Thanks for this info. I also tried all the steps in the forums and a simple step to remove machine from domain worked.
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Anonymous

2015-07-31T10:00:05+00:00

Hi, I was not able to install the MS office , I encountered the problem of bootstrapped .

Regards.,

MURUGESH.
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Anonymous

2015-06-12T17:22:19+00:00

Been trying to find a solution for over a week to this Bootstrapper not working on MS Project 2013 after having MS Office 2013 already installed.

This worked for me in finding the Telemetry and not installing that. But prior to that I updated the registry with this info: http://shubhamohanty.blogspot.com/2013/01/office-2013-installation-error-code-1603.html

After all that I finally have it working.

Love it when a problem gets solved from researching, trial and error.

A
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Anonymous

2015-05-14T08:41:41+00:00

I have gone through all of these steps with the same issue.

After a system refresh - I had to re download Office - I have done so using the correct channels (our company volume license download)

Office will not install and I get the same Bootstrapper not working error message. I have gone through the steps above and error still occurs.

Help would be appreciated
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Anonymous

2015-05-12T10:37:32+00:00
I had problems installing Office 2013 x64. I got the Bootstrapper error every time.

I searched the net for a solution to my problem and this is the list of fixes that I tried without avail (you can try them first if you want):
- Enabling Task Scheduler service (was already enabled)
- Enabling Task Scheduler via Regedit (Start key to 4, reboot and change back to 2)
- Remove AppCompatFlags from registry
- Rename %ProgramData%\Microsoft Help to Microsoft Help.old
- Net stop "print spooler"
- Disable feature Windows Search
- Microsoft Fix It to remove all traces of earlier installations
- RegCleaner to wipe the registry from old remnants of software
- Uninstalled everything that was even remotely connected to Office
- Clean Boot
- Disabled Anti Virus
...and a few more that I cannot remember.

I looked in Application log, found the MsiInstaller events, followed by a Windows Error Reporting 1001. In the General information of the event there was a list of Attached Files, c:\users\username\Appdata\Local\Temp\SetupExe[...].log

I opened the log, searched for "Error" and Found a log entry:

2015/05/12 10:03:52:991::[644] Error: Failed to install product: C:\MSOCache\All Users{90150000-00E1-0409-1000-0000000FF1CE}-C\OSMMUI.msi ErrorCode: 1603(0x643).

OK! OSMMUI.msi fails! Turns out it's the Microsoft Office Telemetry tool that doesn't install. I simply removed that (non critical) feature from my install options and the installation finished without errors.

In short:

Look in event viewer application log for windows error reporting events, check the attached log files in the general information of the event and search for error. Identify exactly what fails and you might be able to figure out how to move forward. I simply skipped Telemetry.
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