Does Office 365 Home Premium come with ad-free outlook.com e-mail?

I also paid for an Office 365 subscription but ads appear in my outlook account. In addition, the spam filtering has stopped working properly recently so I get a lot of spam in my inbox. I am in the process of switching over to Zoho which has a free, personal, ad-free email account. When a company is unresponsive to customers, they eventually will lose business.

I think this is the upto date answer to your question: Yes, you need to pay for ad free Outlook.com webmail.

And to all the people whinging about not getting ad free webmail when they pay for Office 365: maybe the deal is that the whole world gets Outlook.com webmail for free.... and then if you subscribe to Office 365 you get ad free outlook in an app for your desktop/laptop + tablet + phone...... so please stop whingeing about seeing adverts when you go and use the 'free to the world webmail'!

https://support.office.com/en-gb/article/Ad-free-Outlook-com-b949a6d1-aeb4-4a9f-9766-a5038ea812fe?ui=en-US&rs=en-GB&ad=GB

UPDATE: there is actually a free webmail and cloud productivity service that has minimal / no adverts. Try Apple's iCloud for size.

I'm in the same situation.

I'm going to cancel my subscription at the end of this contract.

It tells me on one webpage that it is included and I've been a paying customer for years and never have had the benefit of it..

And to think when you install Windows now, its tied to your Microsoft Account too.

Fleece many customers much Microsoft.?

Advertise products but then fail to deliver on them for the agreed price? And even charge more for something that should have been included to begin with?

I fail wholeheartedly fail to see the logic in this one...

Hey ho, no loss. It's obvious they have some form of preconception and hatred of me and my money, so unfortunately I will have to seek out an email provider elsewhere.

And, yes, the answer given above/before is so polite it states nothing, and if anything is utterly meaningless .

To whom it concerns

Well played.

Dear Richard,

Unless I am mistaken the whole world gets outlook.com webmail for free, and then if you subscribe to Office 365 you get ad free outlook in an app for your desktop/laptop + tablet + phone.

So if you don't like seeing adverts when you go and use the 'free to the world webmail' for the occasions when you are not using your own PC/tablet/phone, please pay for an additional subscription for an additional service.

I don't think Microsoft 'hates you', but I don't think they have been straightforward in their explanation, I sympathise to that extent. However I do not think you will find a better free email service / or paid productivity app solution.... but if you do please post back here to let us all know!

:-)

Regards, Siôn.

Dear Richard,

Unless I am mistaken the whole world gets outlook.com webmail for free, and then if you subscribe to Office 365 you get ad free outlook in an app for your desktop/laptop + tablet + phone.

...

Regards, Siôn.

Siôn,

Thank you for your thoughtful remarks.

I believe the gist of my own and others' disappointment/outrage at this situation is that we believe that as Office 365 subscribers, we believe we are entitled to an ad-free version of outlook.com webmail--an improvement over what "the whole world gets...for free."

There are many situations where users can't or don't want to install Office 365 Outlook on a PC/Mac, and/or can't or don't want to install the apps on mobile devices.

One example for me is at work. I have regular (non-365) Office, provided by my employer, and I use the Outlook application for work-related email.

However, I don't want to (and probably can't, and probably could get in trouble if I did) add my personal email accounts to the Outlook application.

Therefore I read personal email in a browser using outlook.com, and would prefer not to see ads.

I continue to see this situation as unfair, and would prefer Microsoft to address it.