PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2013-08-30T04:26:29+00:00

    I find this so unacceptable. I have had to revert to PowerPoint 97-2003 like others but I lost so much time on this. I can't believe that there has not been a word from Microsoft - shame on them!

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  2. Anonymous
    2013-08-29T22:50:52+00:00

    John, I just sent you a sample file via email.

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  3. Anonymous
    2013-08-29T22:36:19+00:00

    I am having the same issue, has anyone had any luck fixing it?

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  4. Anonymous
    2013-08-29T00:03:57+00:00

    Has anyone heard from Microsoft regarding this error?  I see this conversation started on May 7 and continues.  I also have the same problem after purchasing Office 365 3 weeks ago.  I know there are liability disclaimers in software license agreements but clearly Microsoft is knowingly selling a faulty product which is costing its users real dollars.  If there is a fix available, it would be great to let everyone know, and even better to distribute an updated version of Powerpoint 2013.

    Greg Brolund

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