PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2014-03-11T21:12:03+00:00

    Still having issues with this as well. I've lost large parts of two presentations just this week. I've taken to putting CrashPlan to sleep while I work on presentations. Not sure if that will keep it from occurring or not, but it's all I can think of. I sure hope this gets resolved soon.

    Saving as Office 97 seems to work for me but I don't generally save things to the Dropbox folder, I save on my machine or network and then copy or move to Dropbox.  

    Now for the real question to MICROSOFT... when is this going to be fixed?  I've been subscribing to this thread for a while and there was a guy from MICROSOFT who offered some tips, but no time frame on a resolution.  I also tried the "hotfix" listed and got the same message as someone else on the thread saying "this fix doesn't apply to anything on your machine"....  So, the hotfix doesn't work, saving as Office 97 seems to work sometimes and almost all of us on this thread have lost a considerable amount of time and patience on this problem.  

    Will someone from MICROSOFT please respond with an update?

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  2. Anonymous
    2014-03-11T18:24:10+00:00

    Still having issues with this as well. I've lost large parts of two presentations just this week. I've taken to putting CrashPlan to sleep while I work on presentations. Not sure if that will keep it from occurring or not, but it's all I can think of. I sure hope this gets resolved soon.

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  3. Anonymous
    2014-03-10T19:28:39+00:00

    I can also confirm that saving in Office '97 was not a viable solution for me.

    Uninstalling my backup software - Genie Pro, and not saving the files directly to the Dropbox folder seemed to be the trick for me.  Once I did that I had no more PowerPoint image crashes.

    Mickey Mills

    www.presentationwow.com

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  4. Anonymous
    2014-03-10T17:59:35+00:00

    I have had success (so far) by disabling the sync to Dropbox while working on the document, saving the document, then resuming the sync.

    Saving to an earlier version of PPT didn't work for me since I had too many shapes with animations.

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