PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2014-02-17T14:09:16+00:00

    Samsung Link/All Share seems to cause this...

    Earlier the problem used to occur sometimes when saved the file to the Dropbox folder, but not too often. Then suddenly it started to happen all the time. Every 5 minutes i got the "can't save because the file is read only, please use save as..." and all images got broken. This happened even when I didn't save to the Dropbox folder e.g. when saving to the Desktop.

    Then I released I had just installed Samsung Link/All Share. I disabled the Samsung software and it seemed to fix the problem. I now I'm back to original state where I get this only occasionally when saving to Dropbox.

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  2. Anonymous
    2014-02-13T15:32:44+00:00

    This also occurs when using the Office web apps in Office 365. Do we still need to install the patch on our systems that don't have a local copy of PowerPoint?

    In other words, someone sent me a PowerPoint presentation and I opened in from my home computer and it caused the same issue that is described in this article.

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  3. Anonymous
    2014-02-11T00:22:33+00:00

    I have the same issue.  I disabled my backup software (Carbonite) and the problem continues to persist.  I've down converted to save the file as PPT 97-2003, but it would be preferable to continue to use PPT 2013.  Any additional suggestions?

    I was unable to eliminate this problem by disabling Carbonite. It wasn't until I moved to another laptop without Carbonite installed that the red x behavior stopped. I now use dropbox, but I don't keep my current working ppt files in it. Instead, I created a folder on the desktop that I keep my working files in and then I copy them (not move) into dropbox every night. Kind of a pain, but better than losing all my work :(

    On a related note, I contacted Carbonite about this issue and pointed them to this thread. Here's the unhelpful response I received:

    ...

    Hello Jen and thank you for contacting Carbonite Customer Support.

    I have not encountered any issues with Carbonite and Powerpoint 2013 as of yet. If you have experienced an issue with Carbonite, we offer free technical support for any Carbonite related issues. Please feel free to contact us toll free at 1-877-222-5488 8:30 AM- 9 PM (ET).

    Please let us know if you need additional assistance.

    Sincerely,

    Alysia C.

    Carbonite Customer Support

    www.carbonite.com

    The Better Backup Plan.

    .....

    I really **love** it when support uses their personal experience as the measure of whether or not something is a legitimate issue :)

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  4. Anonymous
    2014-02-10T23:37:27+00:00

    I have the same issue.  I disabled my backup software (Carbonite) and the problem continues to persist.  I've down converted to save the file as PPT 97-2003, but it would be preferable to continue to use PPT 2013.  Any additional suggestions?

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