PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times.

1. I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2. After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3. I have reinstalled PPT 2013 and it happened again. I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper. Any suggestions?

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Anonymous

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

Click-2-Run: you should receive the update automatically
"Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

MSI: 15.0.4613.1000
C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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513 additional answers

Anonymous

2014-02-03T08:20:39+00:00

Hi Dan

I think this issue is unacceptable, so I am currently warning other users against using PowerPoint 2013 and I am looking for other presentation tools.

However, I want to try the December Cumulative Update to see if it actually fixes the problem, but I cannot figure out which of the packages to update. Can you help me out? It might be helpful for other users if Microsoft would link directly to the update that fixes this issue.

Thanks

-M

Here's the link: KB2837661

It sounds like some folks are having trouble installing it - we're following up. I'd also be interested what additional tools you're using as part of your workflow (e.g. Google Drive sync, etc) and whether or not you've tried any of the suggested workarounds.

Thanks,

Dan
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Anonymous

2014-02-03T08:06:37+00:00

Hi Dan

I think this issue is unacceptable, so I am currently warning other users against using PowerPoint 2013 and I am looking for other presentation tools.

However, I want to try the December Cumulative Update to see if it actually fixes the problem, but I cannot figure out which of the packages to update. Can you help me out? It might be helpful for other users if Microsoft would link directly to the update that fixes this issue.

Thanks

-M
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Anonymous

2014-02-03T05:14:44+00:00

Same thing happened to me.
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Anonymous

2014-02-03T05:13:34+00:00

I installed the hotfix and it said no programs were affected. And nothing has improved!!! Help.
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