PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2013-07-10T15:34:00+00:00

    >> I suppose this issue doesn't relate to a specific graphic card. I'm providing technical support to variable content of customers with different hardware, and there is no difference.

    Good point.  On the other hand, it might affect customers with certain cards and not others, or maybe cards with certain chipsets.

    I've also heard the suggestion that cards with shared video memory are more likely to provoke the problem (many laptops, lower-end desktops).

    Since you're dealing with lots of users where most of us only work with our own systems, it might be VERY useful if you could note the system specifics when this happens to your customers.

    One way of getting a quick but very detailed system report in PPT 2013:

    File | Account

    Click the button that looks nothing like a button on the right ... don't ask me what I'd like to do the UI geniuses who plopped this on our sidewalk; if I told you even in jest, it'd get me arrested! ;-)  It says "About PowerPoint" and has a big blue question mark.

    In the About Microsoft PowerPoint dialog box that appears, click System Info.

    From there, you can File | Save or File | Export to pop all that info out to a file.

    If you accumulate more than a couple of these from systems that show the problem, let us know here; one of us will figure out how to collect the files from you and get them to somebody at MS.

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  2. Anonymous
    2013-07-09T06:06:55+00:00

    I'm trying to find out if your graphics card is "on the list" -- just to be clear, no actual list exists but I'm looking into know issues associated with your card.

     

    Sandy

    I suppose this issue doesn't relate to a specific graphic card. I'm providing technical support to variable content of customers with different hardware, and there is no difference.

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  3. Anonymous
    2013-06-06T18:52:27+00:00

    It appears I have NVIDIA NVS 5200M? Is that on the "list?"

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  4. Anonymous
    2013-06-06T18:21:07+00:00

    Thanks.  Any luck?

    No, I haven't heard back. I'm sorry. What you're describing definitely sounds like the video card issue, I was just hoping to get confirmation for you.

    Sandy

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