PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2013-11-12T15:57:39+00:00

    Yes they would. I suggested them so you could get ahead of the next mess, just over the horizon.

    I too "ingrained" the CTL S, until a little time passed and I got too involved in some work, and oops, crash! So, that is why I prefer the automatic timed approach. It is safer.

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  2. Anonymous
    2013-11-12T15:34:10+00:00

    Seems like such tools would of come in handy before all this mess started. :)

    But yeah, I'm willing to take a look, however at this point I've already ingrained the Ctrl-S, so I think the utility would be redundant.

    MM

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  3. Anonymous
    2013-11-12T11:31:03+00:00

    While that is always a good idea (in all of it's various forms), you will be happier if you depend on a more automated tool to do timed saves for you (NOT Autorecovery), and timed "SaveAs" is even better. If you are interested I can give you links to some such tools.

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  4. Anonymous
    2013-11-12T05:19:31+00:00

    If there's anything positive to come out of this whole wretched experience, I have developed a habit of saving often -  CTRL-S is quick and can potentially save hours of rework.

    MM

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