PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times.

1. I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2. After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3. I have reinstalled PPT 2013 and it happened again. I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper. Any suggestions?

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Anonymous

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

Click-2-Run: you should receive the update automatically
"Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

MSI: 15.0.4613.1000
C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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513 additional answers

Anonymous

2013-10-17T10:59:44+00:00

I'd be curious if anybody not using any file sharing app and doing everything local is having this issue.

I did use Dropbox -> problem appeared.

Stopped using Droppox -> problem disappeared.

Started using Carbonite Online Backup in continuous mode -> problem appeared.

Stopped using Carbonite in continuous mode -> problem disappeared.

Started using Carbonite, scheduled to run after working hours -> problem has not reappeared.

Regards,

Pekka
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Anonymous

2013-10-17T02:54:23+00:00

This problem has cost me HOURS over the past few weeks. I also attributed it to Dropbox, and I have to say that whenever I EXIT dropbox (or am offline like on a plane), the problem doesn't seem to occur. But I can't believe MS isn't taking this more seriously... Oh and the 'solution' that is offered here obviously doesn't help with the problem retro-actively (although it MIGHT pro-actively: I am about to start using it). If somebody wants a few of those corrupted files of mine to diagnose: I have loads of them!

-Stephan

I was initially thinking the issue might be connected to Dropbox but even after I started saving my work to a local drive PowerPoint continued to crash the images.

But you do bring up a point with Dropbox connectivity (or maybe file sharing in general).

I'd be curious if anybody not using any file sharing app and doing everything local is having this issue.

I feel pretty good. I only crashed it twice today. I've stayed on top of saves so I've got recovery time down in the couple of minutes range.

MM
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Anonymous

2013-10-17T01:53:34+00:00

This problem has cost me HOURS over the past few weeks. I also attributed it to Dropbox, and I have to say that whenever I EXIT dropbox (or am offline like on a plane), the problem doesn't seem to occur. But I can't believe MS isn't taking this more seriously... Oh and the 'solution' that is offered here obviously doesn't help with the problem retro-actively (although it MIGHT pro-actively: I am about to start using it). If somebody wants a few of those corrupted files of mine to diagnose: I have loads of them!

-Stephan
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Anonymous

2013-10-15T00:04:24+00:00

Crashed PPT again (3rd time today)

When I checked memory resources this time I didn't think it was very bad. PowerPoint wasn't using a lot of memory and there was 2.5 gig of "Free memory."

It's maddening.

"640K ought to be enough for anybody." Bill Gates
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