PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2015-10-18T22:39:53+00:00

    This just happened to me! I have the new 2016 version for mac on El Capitan, and there are so many bugs..

    My thesis defence is tomorrow, and my 50 slides powerpoint is now lacking all figures... I will have to be up all night to fix it!!

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  2. Anonymous
    2015-10-11T15:43:04+00:00

    Hi,

    I just had this problem... and I notice that there isn't that many solution.

    The only trick that help me was converting the file JPEG into TIFF.

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  3. Anonymous
    2015-10-08T18:14:32+00:00

    I hope this has been addressed to the point that only a small number of users are still being impacted by this error for whatever reason.

    I know I was severely impacted by it over a year ago but after a build upgrade and the move to Windows 8, I no longer had this issue.

    I build PowerPoints everyday and haven't seen this in many months.

    When I was going through it I had a system of saving the powerpoint build file as I was editing that minimized the impact of this issue.  I was saving very often, sometime multiple times per slide depending on the complexity.

    If I got an error on the save I would save it under a different name which meant my most recent save in the original file did not have the missing image issue.  Then I would reopen that file again as well as the new save file. I would copy in the last slide created (that had lost the image) and then simply reinsert the images. I could almost always save again with no issue at that point.

    I know it was a rather cumbersome process but much better than losing all images throughout a deck.

    If you are still having this issue I would recommend that you keep hammering on Microsoft to help get you through it.

    Mickey Mills

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  4. Anonymous
    2015-10-08T17:43:52+00:00

    Just to be clear: this problem which was reported in May 2013 is still not fixed and Microsoft has not announced any plans to fix it?  Is that correct?  Is there any good explanation for this?

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