PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2013-09-11T00:01:17+00:00

    From what I can tell there is no "Reproducing" the problem. It just happens and there is not rhyme or reason to any underlying problems. I can be saving the file and working on it right along with other files and applications being open, and then all of a sudden it occurs.

    My reduction of this occurrence may be related to the fact that I am saving more often, however I do know one time last week, I saved it, worked on the next slide, went to save and boom... there go the images.

    It's maddening!

    Mickey Mills

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  2. Anonymous
    2013-09-10T23:50:01+00:00

    Unfortunately I cannot reproduce the problem.  I have the "before" and "after" files but the problem has not happened again with this file and subsequent versions.  I noticed a reference to DropBox.  It may be interesting to note that the problem I had with this file occurred while I was using SkyDrive to access the powerpoint file although, I cannot say there is a causal relationship.

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  3. Anonymous
    2013-09-10T16:39:03+00:00

    One of the things I've found is Dropbox "might" be part of the culprit.

    I was saving directly to a Dropbox folder and would get this circumstance quite often.

    Since, I've stopped saving directly to Dropbox and started saving to a local folder this occurrence has gone from "Quite frequently" to "Every now and then."  That's why I say "Might" because it didn't cure it completely.

    MM

    While Dropbox might make it worse (I have no clue on that), I can assure everyone that this problem happens without Dropbox installed.

    I have 3 people in my office that have reported this Powerpoint problem in the past 2 weeks, and none of them use Dropbox.  This is so frustrating.  I've been telling people to save files as Powerpoint 2003 as a (bad) workaround.

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  4. Anonymous
    2013-09-10T16:35:06+00:00

    One of the things I've found is Dropbox "might" be part of the culprit.

    I was saving directly to a Dropbox folder and would get this circumstance quite often.

    Since, I've stopped saving directly to Dropbox and started saving to a local folder this occurrence has gone from "Quite frequently" to "Every now and then."  That's why I say "Might" because it didn't cure it completely.

    MM

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