PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

Was this answer helpful?

200+ people found this answer helpful.
0 comments

513 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-02-03T16:19:19+00:00

    15.0.4675.100* is pretty well up to date and well after the supposed fix.

    Not sure what to suggest. Do you have the exact error message

    'The image part with relationship ID rId2 was not found in the file'

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-02-03T15:38:43+00:00

    Strange that my files were just downloaded brand-new two days ago and I still need updates -- sounds like someone is not doing their job at MS.

    But: 15.04675.1001  is the latest Office update I have.

    I have updated to 1003 since the download two days ago -- interesting that there are two updates since I downloaded it?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-02-03T15:03:58+00:00

    The fix was to make sure you install all updates.

    Post the build number and I think someone will be able to tell if you have updates installed.

    File > Account > About to see the build number..

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-02-03T14:26:12+00:00

    Dan,

    Its now February 3, 2015.  Your post below was in January, 2014.  I have this exact issue and just purchased PPT a few days ago.

    What's the fix??

    UPDATE:

    I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

    Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

    • Click-2-Run: you should receive the update automatically
    • "Traditional" install: update will be available via Microsoft Update

    The correct build number once the update is installed is:

    • MSI: 15.0.4613.1000
    • C2R: 15.0.4615.1001

    Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

    We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

    Thanks,

    Dan

    Was this answer helpful?

    0 comments