PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2014-08-14T12:31:46+00:00

    UPDATE:

    I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

    Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

    • Click-2-Run: you should receive the update automatically
    • "Traditional" install: update will be available via Microsoft Update

    The correct build number once the update is installed is:

    • MSI: 15.0.4613.1000
    • C2R: 15.0.4615.1001

    Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

    We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

    Thanks,

    Dan

    Hello Dan,

    Just wondered where I would find the MSI/C2R build numbers within the installed Office products please?

    Many thanks.

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  2. Anonymous
    2014-08-09T18:36:18+00:00

    Well, likely the problem is that PP is not keeping the file open during edit but rather opening the file, updating and then closing the file.  Some backup program (e.g. Carbonite) next opens the file for backup (since it is guaranteed to have just changed).  When PP next attempts to save the file, it finds out that the disk copy is open by another application.  PowerPoint then loses its mind.  We see this as a corrupt file.  This can really only be fixed by Microsoft.

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  3. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2014-08-09T17:19:38+00:00

    DropBox and other programs that synch files or otherwise keep files open and locked for any reason were one of the major reasons for the red-x on save problem, so until you can work out the cause of the problem for sure, I'd have your admin refrain from opening files directly from Dropbox ... instead, copy them from DB to a local hard drive, NOT the dropbox folder, open from there.  

    Next, are you certain that your admin has all the latest updates as well as you?  If not, that could be the problem.  

    In some cases, red-x can indicate other problems; missing linked content for example.  Are you certain that there are no linked images or other files in your presentation?

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  4. Anonymous
    2014-08-09T13:31:52+00:00

    I am running Windows 8.1, 64 bit with 16 GB of physical memory.  I use Carbonite for backup.  I am having the "cannot save", "files may be corrupt" as I write this.  Thus you probably have not found the root cause.

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