Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hey, thanks for bumping this....
I still can't believe what MS is doing...
ANd I still can't believe there is not more flamming about it.
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We are a small business providing IT products and support for a number of small to medium businesses in our local area. Providing new PCs with MS Office has long been a big part of what we do. With Office 2013 OEM, it seems that activation requires creating a unique MS account for each installation with no obvious way around it.
This is utterly stupid. Office is supposed to activate on HARDWARE - not an individual. Companies that have many computers and a high turnover of staff use the same computer for many different people. Linking Office to an individual's email account is a very bad idea - especially in a business environment where using personal email is not acceptable.
Creating a company-wide MS account to activate all the software seemed like a usable workaround; until MS informed us that each activation had to be with a unique account.
Add on to this the confusion that many people face when asked to create an MS account of their own and activate their software (things that are completely unfamiliar to many of our customers) and MS seem to have created a support nightmare for us front-line support engineers.
And what about re-installing Office in the future? If an MS account is created but only used for the Office Activation, surely it will expire after so long?
And what about customers that have no internet access? They do exist! How are they supposed to use the software?
MS have tried to cut out their long-time sales partners by introducing and pushing subscription-based Office 365, which eliminates the profit we made from selling physical products with machines - and the latest Office OEM versions that we CAN sell have shot up in price to almost unsalable levels. Volume licensing is also not a solution for many businesses that simply do not have the cash flow to purchase large numbers of licenses at once. Customers also do not want to be tied in to subscription services for software that they are used to owning outright with no recurring costs.
We desperately need an easy solution to this - any suggestions appreciated. Or should I just start recommending OpenOffice to our customers now?
Thanks,
Alex
EDIT 12/04/13:
It is even worse than I thought originally. I have just been contacted by a customer complaining that they activated their new Office 2013 using the Administrator account before rolling the machine out to their user, only to find that Office then prompted the user to activate AGAIN when they logged on. it then refused to activate again, saying that it had already been activated!
This is completely unacceptable. Some customers have a large turnover of staff using the same machine; most require at least a couple of different users. What are MS playing at?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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Hey, thanks for bumping this....
I still can't believe what MS is doing...
ANd I still can't believe there is not more flamming about it.
It really sucks ...
It's like windows 8 in a enterprise enviroment ...
Not usable.
I'm having the same issue. As the IT administrator/Owner for my company, I assumed that I could just use my own microsoft live account as a single point for buying/managing the MSoffice products that I require for windows based pc's across the business.
I use google apps for mail and basic spreadsheets/ documents. But of course there is always a need for word, excel and publisher.
Activation for microsoft products is an absolute nightmare now.
Yous is a fairly common complaint in the forum.
It appears that MS has a very specific view of how it wants people to use Office. Unfortunately the "new and improved" model they designed for businesses so so different from the previous model that no-one has figured out how to use it. Obviously, MS has failed to educate the world on how it expects them to work (hey, don't shoot the messenger...).
Here is what I've been able to mine from various sources and piece together (the puzzle is still incomplete)
How does a company install and control licenses - Business
Using Click to Run virtualization, the process of getting new users running has substantially changed. Because CTR installations are so fast, you no longer have to pre-install the software for users.
A business IT Admin controls use of corporate Office 365 licenses through the Office 365 Administration Center online (aka "Office 365 Administration Portal")
Overview:
The following links will provide you with more detailed information of where to look and what to do. You may require some additional support from an “expert” .
Free MS training for Office 365 Administration Center / Portal
http://office365support.ca/does-microsoft-have-free-training-for-the-new-office-365/
Excellent resource to get you started administering your business Office 365 licenses.
The first video, Exploring the Office 365 Administration Center http://labs.officeignite.com/Guides/Exploring%20the%20Office%20365%20Administration%20Center.htm (9:32), describes how to create new userids, and to assign Office licenses to them. It also very quickly breezes by how to install Office.
The second vidow, Office 365 Overview for IT Administrators http://labs.officeignite.com/Guides/Office%20365%20Overview%20for%20IT%20Administrators.htm (14:00), quickly walks you through setting up new company and users.
On basic setup page, step 3 “Set up User Access” provides links to instructions on how to set up new users.
In Service Settings, Downloads, you can control what Office apps the user can download.
Creating Users for the NEW Office 365
http://office365support.ca/creating-cloud-users-for-the-new-office-365/
This page provides more detailed instructions for setting up the new userids and granting them Office 365 licenses
Configuring Desktops for the NEW Office 365
http://office365support.ca/configuring-desktops-for-the-new-office-365/
The following post will document how to setup a Windows 8 desktop for a cloud user for Office 365. I have already installed Windows 8 and created the local account for my test user. I have logged into the Office 365 portal and had the user change his password. The password for Office 365 and the password for the desktop are the same.
Office 365 for enterprises: A tour for administrators
Office 365 for enterprises brings together the online services your business needs. To see how to set up and manage these services, watch these four short videos.
Where did My MSI go - Deployment Video
10 minute comparison of MSI and CTR
Touches on corporate provisioning in”User Based License Model Activation”. Users activate/deactivate, but IT still has control to deprovision the license (starting at about minute 8:15).
Then in this video / article :
They again say the companies can still allow userid activation while maintaining control of the licenses through Active Directory
<snip>
Jeremy: So we showed the installation experience for a domain-joined computer where single sign on is enabled and one that is not domain-joined, but installs via the Office 365 portal. In the direct from portal case when you kick off the installation, you will see a file that looks something like this:
Setup.X86.en-us_O365ProPlusRetail_24*****-45a2-4eeb-b06f-b14****189c8_TX_PR_.exe
In a future episode we'll talk about all of the configurations needed to suppress completely sign-in, first run experiences and user prompts. IT admins have had to deal with these in past releases of Office, but now there are ways to automatically sign users in to Office 365 installs picking up their domain credentials. I also showed the effects of deleting the user account from the Azure AD store and how it put Yoni's Office into Reduced Functionality Mode (RFM) - even if Yoni installs Office on his personal devices using his organization's Office software assets, once Yoni leaves the org the IT department can deprovision his personal installs. That keeps software asset management cleaner and IT is in control.
Yoni: Don't forget we also had Mark Russinovich on the show and he explained the security model for online services with Azure AD - in your car. It sounds like they are taking the defense in depth approach to harden the service. And you made him slum it in your car, Jeremy.
</snip>
Overview of ID, Authentication and Authorization in Office 2013
This page has links to 3 posters. The first poster “Identity and Authentication in the Cloud: Office 2013 and Office 365” describes at a high level how to control new user setup in a corporate / small business environment.
</snip>
<snip http://technet.microsoft.com/en-us/library/jj683102.aspx >
This page also has a link to the same poster online (http://www.microsoft.com/en-us/download/details.aspx?id=38193 has PDF and Visio versions of the chart). As well, it goes into more detail with information like the following:
… Because Office is a tool that is used by the same individual in two different roles, the new Office offers two identities with which users can log on to Office 2013:
The credentials that are used to sign in are recognized as either personal or organizational. That sign-in identity becomes the user's “home realm” and determines which documents the user has access to on SharePoint, SkyDrive, or Office 365 Services for a specific session. Each unique sign in identity is saved in a most-recently used list so that it is easy to switch between identities without leaving the Office experience.
….
a personal SkyDrive can be mounted to an organization identity so that personal documents can be accessed at work or school without ever switching identities. Also, when a user authenticates by using an identity, this authentication is valid for all Office applications, not just the application he or she signed in to.
….
Two logon types are supported when users sign in to Office 2013, a Microsoft account or an organization ID that is assigned by Microsoft.
Microsoft account (the user’s individual account). This account, formerly known as Windows Live ID, is the credential that users use to authenticate with the Microsoft network and is frequently used for personal or non-business work, such as volunteer work. To create a Microsoft account, a user provides a user name and password, certain demographic information, and “account proofs,” such as an alternative email address or phone number. For more information about the new Microsoft account, see What is a Microsoft account?. http://go.microsoft.com/fwlink/p/?LinkId=268357
An organization ID that is assigned by Microsoft / Office 365 account ID that is assigned by Microsoft. This account is created for business use. An Office 365 account can be one of three types: a pure Office 365 ID, an Active Directory ID, or an Active Directory Federation Services ID. These are described below:
· Office 365 ID. This ID is created when an admin sets up an Office 365 domain and takes the form <user>@<org>.onmicrosoft.com, for example:
sally@contoso.onmicrosoft.com
· Organization ID that is assigned by Microsoft that is validated against a user's Active Directory ID. An organization ID that is assigned by Microsoft and validated against Active Directory as follows:
1. First, a person who has an [on-premise domain]<user> account attempts to access organization resources.
2. Next, the resource requests authentication from the user.
3. Then, the user types in their organization user name and password.
4. Finally, that user name and password are validated against the organization AD database, the user is authenticated, and is given access to the requested resource.
· An organization ID that is assigned by Microsoft that is validated against a user’s Active Directory Federation Services ID. An organization ID that is assigned by Microsoft and validated against Active Directory Federation Services (ADFS) as follows:
1. First, one person who has an org.onmicrosoft.com attempts to access partner organization resources.
2. Then, the resource requests authentication from the user.
3. Next, the user types in their organization user name and password.
4. Then, that user name and password are validated against the organization AD database.
5. Finally, that same user name and password are passed to the partner’s federated AD database, the user is authenticated, and is given access to the requested resource.
For on-premises resources, Office 2013 uses the domain\alias user name for authentication. For federated resources, Office 2013 uses the alias@org.onmicrosoft.com user name for authentication.
</snip>
Office 365 Administration / Office 365 Administration Center / Office 365 Portal
http://technet.microsoft.com/en-us/library/jj819272.aspx
This page summarized methods of administering Office 365
User Account Management
http://technet.microsoft.com/en-us/library/jj819300.aspx
Sign-in for Small Business subscriptions
Users receive Windows Azure Active Directory cloud credentials—separate from other desktop or corporate credentials—for signing into Office 365 and other Microsoft cloud services.
Sign-in options for Enterprise, Midsize Business, Kiosk, Academic, and Government subscriptions
Office 365 for Enterprise, Midsize Business, Kiosk, Academic, and Government subscriptions has two systems that can be used for user identities:
The type of identity affects the user experience and user account management options, as well as hardware and software requirements and other deployment considerations.
Custom domains and identity options
When you create a new user, the user’s sign-in name and email address are assigned to the default domain as set in the Office 365 admin center. By default, the Office 365 subscription uses the <company name>.**onmicrosoft.com** domain that was created with the Office 365 account. You can add one or more custom domains to Office 365 rather than retaining the onmicrosoft.com domain, and can assign users to sign in with any of the validated domains. Each user’s assigned domain is the email address that will appear on sent and received email messages.
You can host up to 600 registered Internet domains in Office 365, each represented by a different namespace.
For organizations using single sign-on, all users on a domain must use the same identity system: either cloud identity or federated identity. For example, you could have one group of users that only needs a cloud identity because they don’t access on-premises systems, and another group of users who use Office 365 and on-premises systems. You would use add two domains to Office 365, such as contractors.contoso.com and staff.contoso.com, and only set up SSO for one of them. An entire domain can be converted from cloud identity to federated identity, or from federated identity to cloud identity.
For more information about domains in Office 365, see the Domains service description.
Creating user accounts
Office 365 provides five ways to create user accounts, some of which are not available for Office 365 Small Business and Office 365 Small Business Premium: Add single User, Bulk upload using *.CSV files, Active Directory Synchronization, Azure Active Directory Module for powershell, Exchange Simple Migration
Password management
The policies and procedures for password management depend on the identity system.
Cloud identity password management:
When using cloud identities, passwords are automatically generated when the account is created.
License management
A subscription to Office 365 is made up of a number of licenses to a set of services. An administrator assigns a license to each user for each service that user needs access to. For more information about managing licenses, see Assign or remove a license in Office 365 Enterprise, http://go.microsoft.com/fwlink/p/?LinkID=270069 or Assign or remove a license in Office 365 Small Business. http://go.microsoft.com/fwlink/p/?LinkID=270070
Office 365 for Business FAQ
http://office.microsoft.com/en-us/business/microsoft-office-365-for-business-faq-FX103030232.aspx
Some general questions are answered
So, if you sell, and install Office OEM for customers and they don't want to RENT the software (365) then the only way is to set up a Microsoft account with EVERY install? Or have 10 installations on one account and not know which is which?