Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
The only answer I've found is to use Libre Office:
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We are a small business providing IT products and support for a number of small to medium businesses in our local area. Providing new PCs with MS Office has long been a big part of what we do. With Office 2013 OEM, it seems that activation requires creating a unique MS account for each installation with no obvious way around it.
This is utterly stupid. Office is supposed to activate on HARDWARE - not an individual. Companies that have many computers and a high turnover of staff use the same computer for many different people. Linking Office to an individual's email account is a very bad idea - especially in a business environment where using personal email is not acceptable.
Creating a company-wide MS account to activate all the software seemed like a usable workaround; until MS informed us that each activation had to be with a unique account.
Add on to this the confusion that many people face when asked to create an MS account of their own and activate their software (things that are completely unfamiliar to many of our customers) and MS seem to have created a support nightmare for us front-line support engineers.
And what about re-installing Office in the future? If an MS account is created but only used for the Office Activation, surely it will expire after so long?
And what about customers that have no internet access? They do exist! How are they supposed to use the software?
MS have tried to cut out their long-time sales partners by introducing and pushing subscription-based Office 365, which eliminates the profit we made from selling physical products with machines - and the latest Office OEM versions that we CAN sell have shot up in price to almost unsalable levels. Volume licensing is also not a solution for many businesses that simply do not have the cash flow to purchase large numbers of licenses at once. Customers also do not want to be tied in to subscription services for software that they are used to owning outright with no recurring costs.
We desperately need an easy solution to this - any suggestions appreciated. Or should I just start recommending OpenOffice to our customers now?
Thanks,
Alex
EDIT 12/04/13:
It is even worse than I thought originally. I have just been contacted by a customer complaining that they activated their new Office 2013 using the Administrator account before rolling the machine out to their user, only to find that Office then prompted the user to activate AGAIN when they logged on. it then refused to activate again, saying that it had already been activated!
This is completely unacceptable. Some customers have a large turnover of staff using the same machine; most require at least a couple of different users. What are MS playing at?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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The only answer I've found is to use Libre Office:
My personal solution:
1- Buy the product, whichever version. Keep your proof of purchase and license key.
2- Go to your favorite Swede bucaneers website and get rid of that god awful DRM.
3- Never worry about it ever again.
Before you start calling me a thief, the thief in this case is Microsoft, trying to prevent me from using software I overpaid for.
Volume Licensing is $470 for the same basic product. The advantage is that when the computer is replaced, you just install office again, with no additional cost. If you can go 5 years, replace the computer, install office again, and go another 5 years then it's cheaper than OEM licensing. My client has Office 2007, office 2010, or office 2013 on most of their computers. it's rare to find people who don't know office, and it's hard to replace outlook, particularly since many people know the product and it works well with their Exchange server. So far, OEM office has provided the most cost effective solution. I believe I need to recommend a replacement to my client unless Microsoft rethinks it's licensing strategy.
Why would anyone want to subscribe to Office 365?
Each buyer has to do a "cost vs benefit analysis" for their specific situation.
For a home consumer with 4 or 5 computers, or actually 4 or 5 "concurrent" users, then 365 becomes a simple buy.
For a home user, like myself, with only one computer, 365 becomes much harder to justify (FYI, I don't use it for cost and technical reasons. I don't "like" Click-to-(not)-Run). In that case, I would have to make extensive use (close to the max) of the "Skydrive" storage space and to use up all of the "free" Skype minutes before I may be able to justify the cost.
On the other hand, for a single "home" user who has several computers (aka computer "geek") that he uses less than 5 at the same time, then being able to easily "move" Office licenses/installations between these computers may make it worth his while.
The same applies to business users. If they make extensive use of the additional features, they may be able to justify the costs. 365 features like:
But I agree, for many people I don't see the needed benefits in 365. I don't use it on my single computer. I bought "Home and Student" versions of 2003, 2007, 2010 and 2013 at a total cost of approx $600. If I could have bought "Office 365" since 2003 I would have paid over $1100 (assuming the price didn't increase) ...
I am still using all 4 versions on my computer (because I provide support for other people still using all 4 versions!). If I had "365" all of that time I would now only have access to 2013 ...
Why would anyone want to subscribe to Office 365? After the second year, depending on the version of office the client would have purchased, they could spending more than purchasing the software outright. After four years, they are almost spending as much as the full professional retail package would have cost them. My company is still using Office 2007, and it's working perfectly for our needs (as in, it has never once failed to do what we need). If we had of subscribed to a version of office at $100/year back then, it would have cost us $700 already. Because we bought it outright, we have saved about $300 per machine so far based on Microsoft's current subscription model. In fact, if we ever find that our current version will no longer meet our needs, and the only option available is a subscription from Microsoft, we will kiss Office goodbye.
After explaining this to some of my customers, they marched right back to the store they purchased 365 from and got their money back. Lucky for them they did not open the package.
Who in their right mind wants Microsoft in their pocket in perpetuity? Full retail versions of Office are still available.
One more thing you might want to note, is the huge comment you left on how to do something that should take five minutes and be simple enough that any user should be able to do it without having to read an encyclopedia.
This isn't rocket science, so why does Microsoft have to try and make it as complex as if it is (and almost as expensive)?
As I have already mentioned, we are no longer purchasing and installing Office for our customers. We will install Open Office free of charge, and if they absolutely require MS Office, they can deal with MS. We will no longer lose money on something that should be simple.