"Microsoft Word has stopped working" when I close the program

Anonymous
2013-03-10T02:28:28+00:00

I installed Office 2013. 

All programs launch and work OK.

When I close Excel and Word, I get a message that "Microsoft Word has stopped working."

Word then looks for a solution.

Sometimes it restarts, sometimes it shuts down.

Outlook sometimes shuts down while open.

I then get a message that "Microsoft Outlook has stopped working,"

Outlook then looks for a solution.

Sometimes it restarts, sometimes it shuts down.

I have disabled all add ons. I have uninstalled and re-installed 2013.

What do I try next?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-04-09T13:50:57+00:00

I called Microsoft technical support (800-642-7676).

The friendly technician tracked the problem to a conflict with a NVIDIA driver from my video card.

The offending driver was: NVWGF2UM.DLL

The technician renamed it: NVWGF2UM.old

She left everything else the same.

I am still using the PNY NVIDIA GeForce 210 Graphic Card in Windows 7 pro and I am having no problem with any program in the Office 2013 suite.

She found the problem driver in the event log.

But do not install any future video card driver updates. The offending driver will be reinstalled.

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  1. Anonymous
    2016-12-29T08:02:39+00:00

    Uninstalling Abbyy Finereader worked for me!

    Worked for me too, thank you

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2016-10-04T10:56:16+00:00

    See the KnowledgeBase article "How to troubleshoot problems that occur when you start or use Word" at:

    https://support.microsoft.com/en-us/kb/921541

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  3. Anonymous
    2016-10-04T10:49:19+00:00

    I have the same problem with Office 2013. When I close Word document it shows the error message Word has stopped working. And it has become very slow to open the documents. Should I contact the tech support or is there a way we can fix it ourselves?

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  4. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-09-28T11:40:20+00:00

    It comes with most Epson printers.

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