Keep getting error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?"

Anonymous
2013-02-17T06:10:29+00:00

I keep getting the error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?" when I start up word, powerpoint, excel, or any other other office program. I have tried both the quick repair and online repair but still get this error. I have tried uninstalling and reinstalling both the 32 and 64 bit versions but still get this error. My computer is running Windows 7 and this is on Office 2013 Professional Plus. Please help as this problem is very annoying and takes about 10 minutes to repair before I can use any office program.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-11-08T13:07:41+00:00

Here's how i fixed the exact error message people are reporting in this thread.

When i tried to change the compatibility mode on Winword.exe i found there were no options abvailable so i right clicked and selected Troubleshoot Compatibility.

From here select Troubleshoot Program then tick I Can't See My Problem Listed and then select Windows 8 from the next screen and apply the changes and it worked.

I should also note i had Abbyy finereader installed and the plugin was causing Word to crash so i simply opened in safe mode and disabled the plug-in.

Hope that at least helps someone.

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  1. Anonymous
    2014-06-29T11:28:13+00:00

    same problem. just came back to windows system after 5 years, 5 hours later totally regret it. when will ms with their billions in profit ever produce stuff that works

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  2. Anonymous
    2014-06-02T14:39:33+00:00

    Hello and Good day!

    Please try to check the compatibility settings for Word.

    You can do this by going to drive C:/Program Files/Microsoft Office 15/root/office15. Tap "W" on your keyboard and look for "Winword." Once you see the icon for Word, right click on it and choose properties.

    I hope this can help.

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  3. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2014-04-11T09:03:34+00:00

    See the Article “Why can’t I start my Office 2013 application at:

    http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

    If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

    http://support.microsoft.com/kb/2739501

    saving it to your computer and then running it.

    Then reinstall Office by logging into www.office.com/myaccountwith your registered email address and click Install Office.

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  4. Anonymous
    2014-04-11T08:32:22+00:00

    I've not had problems previously, but only this week it started happening with this error message.

    I tried the troubleshoot compatability, it doesn't work.

    I have an EPSON printer but I don't believe I have the ABBYY finereader installed. I tried to open Word in safe mode, and failed.

    Anything else to try?

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