Error 1920. Service osppsvc failed to start

Anonymous
2010-06-18T02:02:11+00:00

I obtained Microsoft Officew Professional Plus 2010 for home use via the Home Use Program. I have Windows 7 Home Premium 64 bit. When I try loading Office I get the following error message:

Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start. Verify that you have sufficient privileges to start system services.

I have administrator privileges on my computer. So I need help resolving this issue.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2010-07-07T13:49:56+00:00

Open Run (Press Windows key + R) > type services.msc and click on OK

On the services MMC window right-click on Office Software Protection Platform and select Properties

Select the LOG ON tab > change the ‘Log on as’ information from ‘This Account’ (Network Service) to ‘Local System Account’

Click on Apply and OK

Was this answer helpful?

500+ people found this answer helpful.
0 comments

59 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2010-10-26T19:24:19+00:00

    Go to HKEY_CLASSES_ROOT*AppID* registry

    Right Click on the folder > Permissions > Add > Type NETWORK SERVICE > OK > Check Full Control > Apply > OK

    Was this answer helpful?

    0 comments
  2. Anonymous
    2010-10-31T00:36:08+00:00

    I did that...did not fix my problem....

    Was this answer helpful?

    0 comments
  3. Anonymous
    2010-11-02T00:04:43+00:00

    Try it again and make sure you follow the below steps correctly

    1 Add Network Service Account and give full Control permission to following folders

    C:\Program Files\Common Files\Microsoft Shared*OfficeSoftwareProtectionPlatform* and C:Program data(hidden folder)*Microsoft*

    Right Click  on the folder OfficeSoftwareProtection Platform from C:\Program Files\Common Files\Microsoft Shared and Microsoftfrom**C:Program data(hidden folder) Properties > Security > Edit > Add > Type Network Service > OK > Check the Full control box > Apply and OK.

    1. Add Network Service account and give full control permission to the registry entry HKEY_CALASSES_ROOT*AppID*

    Go to HKEY_CLASSES_ROOT*AppID* registry >Right Click on the folder > Permissions > Add > TypeNETWORK SERVICE > OK > Check Full Control > Apply > OK

    Now try re-installing the Office suite if it does not work.. dont waste your time, you need speak to someone to help you. Call Microsoft phone support at 1800-936-5700

    Good Luck

    Was this answer helpful?

    0 comments
  4. Anonymous
    2010-12-13T22:22:41+00:00

    I did that...did not fix my problem....

    1. Click Start and click Run.
    2. Type the following command line, and then press ENTER:

    cacls "C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform" /t /e /p "Network Service":F ****

    1. Try the install of Office 2010.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments