Error 1920. Service osppsvc failed to start

Anonymous
2010-06-18T02:02:11+00:00

I obtained Microsoft Officew Professional Plus 2010 for home use via the Home Use Program. I have Windows 7 Home Premium 64 bit. When I try loading Office I get the following error message:

Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start. Verify that you have sufficient privileges to start system services.

I have administrator privileges on my computer. So I need help resolving this issue.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2010-07-07T13:49:56+00:00

Open Run (Press Windows key + R) > type services.msc and click on OK

On the services MMC window right-click on Office Software Protection Platform and select Properties

Select the LOG ON tab > change the ‘Log on as’ information from ‘This Account’ (Network Service) to ‘Local System Account’

Click on Apply and OK

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  1. Anonymous
    2010-09-10T13:09:25+00:00

    Go to Local Users and Groups

    Not available in Windows 7 Home Premium.

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  2. Anonymous
    2010-09-06T18:23:32+00:00

    Open Run (Press Windows key + R) > type services.msc and click on OK

    On the services MMC window right-click on Office Software Protection Platform and select Properties

    Select the LOG ON tab > change the ‘Log on as’ information from ‘This Account’ (Network Service) to ‘Local System Account’

    Click on Apply and OK

    The 'Offoce Software Protection Platform' doesn't exist on the machine I am having problems with.  How do I obtain it?

    This is for a Windows XP machine.

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  3. Anonymous
    2010-09-03T14:40:14+00:00

    [SOLVED]

    For all of us that the first answer didn't solve the problem (cause finally the installation complains and rollback anyway) I have solved the problem with the "The2bagod" manner.

    Step 1:

    Go to Local Users and Groups: (http://www.sevenforums.com/tutorials/7539-local-users-groups-manager-open.html)

    Step 2:

    Go to Groups and double click Admistrators

    Step 3:

    Click Add, click Advanced and click Find Now 

    Step 4:

    Double Click in Network Service (in the bottom list) and click Ok

    Final Step:

    Click Ok and try to Install the Office Suite again.

    It solved my problem and I'm sure it will solve yours.

    http://www.siokia.com

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    4 people found this answer helpful.
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  4. Anonymous
    2010-09-02T18:59:36+00:00

    I would suggest, if you haven't already done so, to do a clean boot before attempting to install Office 2010 again.  Most of the time the methods above resolve the issue.  However, some antimalware/registry protection applications can block access to the registry and prevent legitimate applications like Office from completing setup.  By doing a clean boot you can (usually) bypass them from loading and it may allow setup to complete.  If you are still unsuccessful, I suggest you call 1-800-Microsoft for some assisted support since it may be too complicated to resolve in a public forum.  Microsoft does not charge for support when attempting to install our products, so the call is free and the support is free. :-)

    Bob Cooley Supportability Program Manager Microsoft Corporation

    In addition to the above, if you are not sure how to do a clean boot you can look here for instructions:

    http://support.microsoft.com/kb/929135

    Bob Cooley Supportability Program Manager Microsoft Corporation

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