Regrettably, none of the 'Comprehensive' information provided on the link you gave me is of any use as it doesn't cover:
- Word 2010
- The problem of intermittent 'greyed out' outages.
Your suggestion I use a different company for my word processing needs is ridiculous. I have been using Word since the early nineties and my business is all on Word as well, so I have no desire to switch to something different.
All I am asking of you is an answer that deals with the specific information I have given you or the information needed to ask someone else. Should I try emailing Steve Ballmer and ask him where I can find someone at Microsoft who can help me?
Please don't waste my time with any more fatuous suggestions of making your life easier by taking my business elsewhere.
Also, as a Microsoft shareholder I am not happy that you are suggesting clients take their business elsewhere. For all you know I could be a senior decision maker at one or more of Microsoft's largest clients.