Pre-Loaded Microsoft Office Starter 2010 Will Not Start up

Anonymous

Error message says "There was a problem setting up Microsoft Office Starter 2010: There was a problem setting up Microsoft Office. Try running setup again. If problem continues, contact Microsoft Product Support."

I tried again before and after reboots -- still no go.

What do I do now?

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Anonymous

I went into REGEDIT and the values were already set to %USERPROFILE%...... and I noticed there wasn't really anything to do to "fix" it... I found a fairly simple step and it fixed my pre-loaded microsoft office excel... here's what I did:

Click the start button, then control panel.
locate and click on the PROGRAMS AND FEATURES icon.
Scroll down and locate the MICROSOFT OFFICE STARTER program. Click ONCE to select it.
At the top right above program name, you'll see " Organize, Uninstall, Change "
CLICK CHANGE
When the UAC pops up, click yes then you will see a box that says "Repair Microsoft Office Click-to-run"
Click yes again.
That's all.... :)

( I didn't check the box to remove all office user settings and it fixed my problem)

I hope this helps!

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Anonymous

It's a no-go. Dell says that Microsoft provides support for their products. That's probably "it" for them in the future.

So, unless Microsoft helps, it's a lost cause. We'll see if they actually support what they sell.

The simple solution would be to just buy the Microsoft Word element that I need, but if I do that I'll feel as if I was cheated since I didn't get the product for which I already paid, so I'll keep working this for a while.

Hi Bill,

Try editing this registry key to see if this helps:

Launch the registry editor as Administrator.

a. Click on the Windows Start menu, Type "Regedit" without the quotation marks. Right click on Regedit and choose "Run as administrator" and click Yes on the UAC dialog.

Back up (Export) and then rename the Registry Key if applicable.

a. Navigate to [HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders]

b. Look at the AppData key in the right pane of the registry window. If the Data column contains only "%APPDATA%, then proceed. If not, then do not go any further. Close the registry editor.

c. Click on the AppData key in the right pane of the registry window, which should highlight the key.

d. Then click on File, Export and choose a location and name of the saved original registry key and click the Save button. Don't forget where you saved it!

e. Double-click on the "AppData" key in the right pane of the registry window.

f. In the "Value Data" field, change "%APPDATA%" to “%USERPROFILE%\AppData\Roaming" and click on OK

3- Reboot the machine

4- Attempt to re-initialize Office Starter again

Bob Cooley Supportability Program Manager Microsoft Corporation

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84 additional answers

Anonymous

2012-08-20T01:55:59+00:00
We tried using this Bob and the registry wasn't the problem. We tried uninstalling and reinstalling and it didn't work telling us that it could not uninstall the product. So, if it's not a registry problem and we can't uninstall or repair (we tried five times) what else can be done? My daughter (nor I) can afford to buy the full version, nor do we need it.

Sue

It's a no-go. Dell says that Microsoft provides support for their products. That's probably "it" for them in the future.

So, unless Microsoft helps, it's a lost cause. We'll see if they actually support what they sell.

The simple solution would be to just buy the Microsoft Word element that I need, but if I do that I'll feel as if I was cheated since I didn't get the product for which I already paid, so I'll keep working this for a while.

Hi Bill,

Try editing this registry key to see if this helps:

Launch the registry editor as Administrator.

     a. Click on the Windows Start menu, Type "Regedit" without the quotation marks. Right click on Regedit and choose "Run as administrator" and click Yes on the UAC dialog.

Back up (Export) and then rename the Registry Key if applicable.

     a. Navigate to [HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders]

     b. Look at the AppData key in the right pane of the registry window. If the Data column contains only "%APPDATA%, then proceed. If not, then do not go any further. Close the registry editor.

     c. Click on the AppData key in the right pane of the registry window, which should highlight the key.

     d. Then click on File, Export and choose a location and name of the saved original registry key and click the Save button. Don't forget where you saved it!

     e. Double-click on the "AppData" key in the right pane of the registry window.

     f. In the "Value Data" field, change "%APPDATA%" to “%USERPROFILE%\AppData\Roaming" and click on OK

3- Reboot the machine

4- Attempt to re-initialize Office Starter again

Bob Cooley Supportability Program Manager Microsoft Corporation
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Anonymous

2012-08-06T01:54:56+00:00

THANK YOU SO MUCH I DO NOT KNOW WHAT I WOULD DO WITH OUT THAT THANK YOU SO MUCH
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Anonymous

2012-07-27T05:01:55+00:00

I tried all of the above, and Office Starter 2010 is STILL NOT WORKING. In fact i looked in "regedit" and there didn't seem to be any problem there, so i closed the registry editor as you advised. At this point i've run out of options and it seems the only thing to do is actually buy the full version of office; i feel all this frustration with offices starter was designed to coerce people into buying the full version! I am very disappointed in microsoft!
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