Office Icons are all missing/replaced by generic white icons

Anonymous
2010-08-03T08:01:12+00:00

For some reason all my office products (word, excel, outlook, access etc.) icons in the start menu and desktop task bar have all been replaced by the generic white icons.

I am unable to uninstall or repair this. I believe (from what I've read on the internet) that it is connected to the "C:\windows\installer" folder and the Office installer files.

Can this problem be solved without having to re-install windows ( as that is the only way I think its possible to be albe to reset the office suite).

Cheers,

Jurgens

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2011-09-24T16:39:18+00:00

I had the same issue as everyone here and I think I've FINALLY figured out a solution!

Go to c:/Program Files/Microsoft Office/Office 14

Right click on each program icon individually and unpin from BOTH your Taskbar and/or Start Menu. (e.g. EXCEL.EXE, MSACCESS.EXE, MSPUB.EXE, OUTLOOK.EXE, POWERPNT.EXE, WINWORD.EXE, etc.)

Then right click and select  "Pin to Start Menu" (not to Taskbar).

Do this for each program you want to eventually make it onto your Taskbar.

Now go to Start and then for each program (that should now show in start menu with the actual Microsoft Office icon), right click and select "Pin to Taskbar".

You can then Remove each one from the Start Menu if you wish by right clicking again and selecting "Remove from this List".

Your icons should now be back to their original format.

I've rebooted my system several times so far and the icons have remained.

Hopefully this will work for everyone else as well!

Good Luck!!!

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  1. Anonymous
    2013-01-22T16:06:46+00:00

    This worked for me, as well (going into Program Files (x86). Thanks to both JDCarter2000 and heatherkennedy!

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  2. Anonymous
    2013-01-11T16:22:38+00:00

    Don't know if anyone on this thread has actually a workable repair for the icon issue, but in another thread I found a fix that actually worked for my Office 2010.  I have provided the post below so that other recently frustrated users like myself may benefit! 

    **Office Icons are all missing/replaced by generic white icons**

    http://answers.microsoft.com/thread/d9e13b4f-959b-48f4-b7f3-bc897c2fbad9

    <snip> From the Start menu > open Microsoft Office folder-> open Microsoft Office 2010 Tools- folder > start Microsoft Office Picture Manager > Click Help  > select Detect and Repair > Select 'Restore my shortcuts while reparing' > click Start.

    After this all my Office icons came back!  </snip>

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  3. Anonymous
    2013-01-06T22:42:21+00:00

    Yes, those 2 are copies used by Windows. Ignore them.

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  4. Anonymous
    2013-01-06T17:17:00+00:00

    I found it easily thanks! I did these steps for Word only as word is the only one that I am having a strange pixelated problem with but it didn't work. Do I need to do it with all Microsoft programs?

    Also when I searched for WINWORD.EXE three things came up - the right one in the Office12 folder but also two in Windows\Intaller$PatchCache$\Managed\etc plus another one with no icon in Windows/Prefetch - is this right?

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