Microsoft Office Professional Plus 2010 encountered an error during setup.

Anonymous
2010-05-02T12:09:35+00:00

I've finally gotten Office 2003 out of the way so that I can install 2010. Unfortunately, every time I try, this error appears.

Helpful as ever, no extra information (not even a mere error code) is provided.

Does anybody have any ideas as to what is going on and how I can remedy this? Please don't make my go back to 2003... it's more than a little outdated for a Windows 7 computer.

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Anonymous
2010-05-03T04:20:22+00:00

Try renaming the ‘Microsoft Help’ folder and then install Office.

Follow the steps given below to rename the Microsoft Help Folder:

1.    Click on Start > All Programs > Accessories > Run > Type %Programdata% and Click OK

  1.    Rename the 'Microsoft Help' folder as 'Microsoft Help. OLD'

Now try installing Office and check if it works.

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Anonymous
2010-05-09T08:23:36+00:00

Finally got it installed. Step-by-step guide for other users who encounter the same issue:

  1. Create a new administrator account.
  2. Log on and launch the installer.

If things don't quite work perfectly now:

  1. If you recieve errors accessing your ProgramData folder, use the TakeOwnership registry hack to take control of the entire ProgramData folder, and if needed, create a "Microsoft Office" folder with "Microsoft Office 2010 Tools" inside it under %programdata%\Microsoft\Windows\Start Menu.
  2. Your error may return at the end of the installation, but don't worry, it's finished and Office is now installed. Switch user (don't log off!) and go back to your own user. Double-check that everything works. Now, to turn off your computer, press and hold the power button for ~five seconds. This will force the computer to shut down instantly, which will close the installer with the error without giving it the opportunity to roll back its changes.

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  1. Anonymous
    2011-02-05T04:36:22+00:00

    I've been attempting to install MS Office Professional Plus 2010 on an XP SP3 workstation with the same error that others have been dealing with. I renamed the Help folder as suggested in posts above but still get the "Microsoft Professional 2010 encountered an error during setup" after a few minuets of install time. Setup then removes everything that it has installed. I was able to install Word & Excel by themselves but paying the money that Microsoft gets for this office application that is really not acceptable.

    Any other suggestions would be greatly appreciated.

    Thanks

    Jeff

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  2. Anonymous
    2011-02-05T10:19:48+00:00

    Download and install Windows Desktop Search 4.0 for Windows XP and try installing Office 2010

    http://www.microsoft.com/windows/products/winfamily/desktopsearch/default.mspx


    If you find my response helpful, please click on the "Vote as Helpful" button!Thank you! -------------------------------------------------------------------------------- Deepak Behera

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  3. Anonymous
    2011-02-07T07:52:17+00:00

    finally i got the solution to the problem in installing ms office 2010 encountered an error during setup

    to install ms office 2010 witout any error just change your system tim to 6 february 2010 and your office will be installed this is my promise

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