Microsoft Office Professional Plus 2010 encountered an error during setup.

Anonymous

I've finally gotten Office 2003 out of the way so that I can install 2010. Unfortunately, every time I try, this error appears.

Helpful as ever, no extra information (not even a mere error code) is provided.

Does anybody have any ideas as to what is going on and how I can remedy this? Please don't make my go back to 2003... it's more than a little outdated for a Windows 7 computer.

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Answer accepted by question author

Anonymous

Try renaming the ‘Microsoft Help’ folder and then install Office.

Follow the steps given below to rename the Microsoft Help Folder:

1. Click on Start > All Programs > Accessories > Run > Type %Programdata% and Click OK

Rename the 'Microsoft Help' folder as 'Microsoft Help. OLD'

Now try installing Office and check if it works.

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Answer accepted by question author

Anonymous

Finally got it installed. Step-by-step guide for other users who encounter the same issue:

Create a new administrator account.
Log on and launch the installer.

If things don't quite work perfectly now:

If you recieve errors accessing your ProgramData folder, use the TakeOwnership registry hack to take control of the entire ProgramData folder, and if needed, create a "Microsoft Office" folder with "Microsoft Office 2010 Tools" inside it under %programdata%\Microsoft\Windows\Start Menu.
Your error may return at the end of the installation, but don't worry, it's finished and Office is now installed. Switch user (don't log off!) and go back to your own user. Double-check that everything works. Now, to turn off your computer, press and hold the power button for ~five seconds. This will force the computer to shut down instantly, which will close the installer with the error without giving it the opportunity to roll back its changes.

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176 additional answers

Anonymous

2013-12-03T11:23:47+00:00

Thanks it is working great solution
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Anonymous

2013-12-11T10:02:08+00:00

Folks, I received my Office 2010 through the Home Users Program and I thought it would be a simple matter of putting the dvd into the drive and autorun...

I use Win7 Ultimate and I have Office 2007 already loaded.

Every thing starts OK and I entered the Product Key when requested and it starts to install then the dreaded error message appears.

I also followed most if not all of the suggestions on here but to no avail. After two evenings and a Saturday afternoon I finally got it installed.

My solution - I'm trying to remember the sequence and correct names - was to ignore the "Install" button and go for the "Custom" install option. On opening the "Custom" install you are presented with a folder structure showing all the various Office applications.

Go to the root of these and click it - you should see an option to "Install on 1st Run" - select it and then press 'next' or 'continue' .

In my case it installed OK - however you do have to keep the dvd in your drive and then go into the Office folder in "Start" - "All Programs" and open each application in turn. Each one will then install and start - job done.

Hope this helps people in a similar position.

You are a genius, this worked perfectly. Thank you for taking the time to post. Like others I had tried everything else prior to this post.
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Anonymous

2014-01-30T11:30:23+00:00

Thanks so much spent months trying to fix issues with reinstalling office 2010 this worked first time
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