Microsoft Office Professional Plus 2010 encountered an error during setup.

Anonymous
2010-05-02T12:09:35+00:00

I've finally gotten Office 2003 out of the way so that I can install 2010. Unfortunately, every time I try, this error appears.

Helpful as ever, no extra information (not even a mere error code) is provided.

Does anybody have any ideas as to what is going on and how I can remedy this? Please don't make my go back to 2003... it's more than a little outdated for a Windows 7 computer.

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Anonymous
2010-05-03T04:20:22+00:00

Try renaming the ‘Microsoft Help’ folder and then install Office.

Follow the steps given below to rename the Microsoft Help Folder:

1.    Click on Start > All Programs > Accessories > Run > Type %Programdata% and Click OK

  1.    Rename the 'Microsoft Help' folder as 'Microsoft Help. OLD'

Now try installing Office and check if it works.

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Anonymous
2010-05-09T08:23:36+00:00

Finally got it installed. Step-by-step guide for other users who encounter the same issue:

  1. Create a new administrator account.
  2. Log on and launch the installer.

If things don't quite work perfectly now:

  1. If you recieve errors accessing your ProgramData folder, use the TakeOwnership registry hack to take control of the entire ProgramData folder, and if needed, create a "Microsoft Office" folder with "Microsoft Office 2010 Tools" inside it under %programdata%\Microsoft\Windows\Start Menu.
  2. Your error may return at the end of the installation, but don't worry, it's finished and Office is now installed. Switch user (don't log off!) and go back to your own user. Double-check that everything works. Now, to turn off your computer, press and hold the power button for ~five seconds. This will force the computer to shut down instantly, which will close the installer with the error without giving it the opportunity to roll back its changes.

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  1. Anonymous
    2013-04-15T02:41:20+00:00

    Thanks Srinivasu Guntimadugu this one works to me, after all 3rd party software's I used finally I have been successfully installed MS Office Pro Plus 2010

    Thumbs up!!

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  2. Anonymous
    2013-04-15T21:18:48+00:00

    Try renaming the ‘Microsoft Help’ folder and then install Office.

     

    Follow the steps given below to rename the Microsoft Help Folder:

     

    1.    Click on Start > All Programs > Accessories > Run > Type %Programdata% and Click OK

    1.    Rename the 'Microsoft Help' folder as 'Microsoft Help. OLD'

     

     

    Now try installing Office and check if it works.

     

    I ran the Microsoft Fix IT to remove Office 2010 and it did complete with errors.  I ran it a second time and this time if completed with no errors.  I rebooted my laptop and when I tried to install Office 2010 I kept getting error "Setup stopped working" on re-install of Office 2010.  When I tried to install Office 2013 I received the message "Bootstrap loader stopped responding".  Renaming this file allowed the re-install of Office 2010 and subsequently Office 2013 to work perfectly.  Thank you so much!  How did you ever figure this out?

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  3. Anonymous
    2013-04-18T00:26:50+00:00

    Thanks so much for this tip! I spent all day today trying to fix an issue on my computer trying to upgrade from Office 2007 to Office 2010.  It failed to uninstall Office 2007, so I thought that was the problem.  Manually removed Office 2007 because it wouldn't uninstall normally.  Still couldn't install Office 2010.  My computer was a Windows XP computer so the location is a little different.

    Renamed the "C:\Documents and Settings\All Users\Application Data\Microsoft Help" to "Microsoft Help.old" as you suggested, and the installer for Office 2010 worked!  I bet that is all I had to do to get the Office 2007 to uninstall correctly too!

    Thanks again for the fix!

    Try renaming the ‘Microsoft Help’ folder and then install Office.

     

    Follow the steps given below to rename the Microsoft Help Folder:

     

    1.    Click on Start > All Programs > Accessories > Run > Type %Programdata% and Click OK

    1.    Rename the 'Microsoft Help' folder as 'Microsoft Help. OLD'

     

     

    Now try installing Office and check if it works.

     

    Was this answer helpful?

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