Microsoft Office Professional Plus 2010 encountered an error during setup.

Anonymous
2010-05-02T12:09:35+00:00

I've finally gotten Office 2003 out of the way so that I can install 2010. Unfortunately, every time I try, this error appears.

Helpful as ever, no extra information (not even a mere error code) is provided.

Does anybody have any ideas as to what is going on and how I can remedy this? Please don't make my go back to 2003... it's more than a little outdated for a Windows 7 computer.

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Anonymous
2010-05-03T04:20:22+00:00

Try renaming the ‘Microsoft Help’ folder and then install Office.

Follow the steps given below to rename the Microsoft Help Folder:

1.    Click on Start > All Programs > Accessories > Run > Type %Programdata% and Click OK

  1.    Rename the 'Microsoft Help' folder as 'Microsoft Help. OLD'

Now try installing Office and check if it works.

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Anonymous
2010-05-09T08:23:36+00:00

Finally got it installed. Step-by-step guide for other users who encounter the same issue:

  1. Create a new administrator account.
  2. Log on and launch the installer.

If things don't quite work perfectly now:

  1. If you recieve errors accessing your ProgramData folder, use the TakeOwnership registry hack to take control of the entire ProgramData folder, and if needed, create a "Microsoft Office" folder with "Microsoft Office 2010 Tools" inside it under %programdata%\Microsoft\Windows\Start Menu.
  2. Your error may return at the end of the installation, but don't worry, it's finished and Office is now installed. Switch user (don't log off!) and go back to your own user. Double-check that everything works. Now, to turn off your computer, press and hold the power button for ~five seconds. This will force the computer to shut down instantly, which will close the installer with the error without giving it the opportunity to roll back its changes.

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  1. Anonymous
    2011-11-22T12:06:14+00:00

    Thanks for the help everyone!!  This fixed my problem!!

    The only thing i would note is that on XP the Microsoft Help folder is located in C:\Documents and Settings\All users\Application Data.

    Change the name and everything installs!!

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  2. Anonymous
    2011-11-22T13:07:10+00:00

    dont understand why must I go through all these steps when my company has a licensed version of MS Office 2010??

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  3. Anonymous
    2011-11-23T17:39:28+00:00

    I have the problem for a user running Windows XP. It first appeared when upgrading from Office 2007, I have choosed the option to remove 2007, and at the end of the installation got the error message saying that MS Office 2010 encountred an error during the installation. I have removed Visio 2007, Project 2007 but still getting this error message. I renamed the Microsoft Help folder in both the user's profile folder in Documents and Settings and the All Users folder, and installing Office 2010 still fails.

    What to try next?

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