internet links not working in Outlook 2010. "General Failure. The URL Was: http://frustration.com, etc. Application not Found"

Anonymous
2010-08-24T17:52:32+00:00

I've tried all the solutions I've been able to find re 2007, etc.  None has worked.  I reset explorer to default internet browser, re-linked all file associatinos such as HTML, SHTML, etc. to internet explorer.  Nothing works.  This really is frustrating.  All the great features of Outlook 2010 are more or less off set by this bug.  Has anyone found a way to fix this?  Thank you.

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Anonymous
2010-08-25T09:48:54+00:00

Try the steps below and check if it resolves the issue.

Disclaimer: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk

Visit the link below for more information on registry back-up:

http://windows.microsoft.com/en-us/windows7/Back-up-the-registry

Click ‘Start’ and type ‘Run’ in the ‘Search programs and files’ box above ‘Start’ and hit ‘Enter’. In the Run window type ‘regedit’ (without quotes) and click ‘Ok’. Now navigate to the following location:

HKEY_CLASSES_ROOT\FirefoxURL\shell\open\ddeexec

At the right pane double click ‘(Default)’ and clear the ‘Value data:’ field and click ‘Ok’.

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Anonymous
2012-01-05T15:23:10+00:00

I have had a problem for a long time where outlook was unable to open hyperlinks -- it would always ask you for what to open it with polluting the registry with a number of strange extensions (from the end of the url).  I dealt with it until a link had .exe on the end (it was an internal download link) which then caused windows to forget what to do with .exe files. 

Citrix had a similar issue and had the magic register key set after resetting the browser associations,...

Copy this to a .reg file and import it to complete the association.

......

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\htmlfile\shell\open\command]

@=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\command]

@=""C:\Program Files\Internet Explorer\iexplore.exe" %1"

[HKEY_CLASSES_ROOT\http\shell\open\command]

@=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

[HKEY_CLASSES_ROOT\https\shell\open\command]

@=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

[HKEY_CLASSES_ROOT\IE.HTTP\shell\open\command]

@=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

[HKEY_CLASSES_ROOT\IE.HTTPS\shell\open\command]

@=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

[HKEY_CLASSES_ROOT\mms\shell\open\command]

@=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

"MPlayer2.BAK"=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

[HKEY_CLASSES_ROOT\pnm\shell\open\command]

@=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

[HKEY_CLASSES_ROOT\rtsp\shell\open\command]

@=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

[HKEY_CLASSES_ROOT\rtspu\shell\open\command]

@=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

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  1. Anonymous
    2010-08-26T03:50:09+00:00

    I tried all the solutions, too, and the only thing that worked for me was to uninstall Office 2010, then reset the default browser, and then reinstall Office 2010.  No problems since.

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  2. Anonymous
    2010-09-28T10:36:55+00:00

    I have the exact same symptoms with Win 7 64 bit Ultimate, Office 2010 home and small business. I had installed Google Chrome, hyperlinks disappeared a few days later.

    Since then I have

    1. uninstalled Chrome
    2. cleaned out the registry entries around html
    3. uninstalled Office 2010 then re-installed it, checked registry again and the proper defaults are there
    4. ran the Fixit from Microsoft
    5. re-installed Windows 7 as a repair (i.e. did not format the hard disk)

    Still no hyperlinks. They don't even work in Outlook help files where the message is "Error launching browser"

    Any other suggestions would be appreciated.

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  3. Anonymous
    2010-09-28T12:37:30+00:00

    On Tue, 28 Sep 2010 10:36:55 +0000, sdpate wrote:

    I have the exact same symptoms with Win 7 64 bit Ultimate, Office 2010 home and small business. I had installed Google Chrome, hyperlinks disappeared a few days later.

    Since then I have

    1. uninstalled Chrome
    2. cleaned out the registry entries around html
    3. uninstalled Office 2010 then re-installed it, checked registry again and the proper defaults are there
    4. ran the Fixit from Microsoft
    5. re-installed Windows 7 as a repair (i.e. did not format the hard disk)

    Still no hyperlinks. They don't even work in Outlook help files where the message is "Error launching browser"

    Any other suggestions would be appreciated.

     

    Set the default browser again. Explicitly choose a default browser in

    Windows.  Default Programs -> Set Program Access and Computer Defaults

    -> Custom -> check the desired browser.

    Does that help?

    Gérard

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