I have just purchased a brand new laptop and only had it one day. The same issue is happening to me. I cannot open word or excel. I have been through all the processes described above for rectifying the problem and not one
of them has worked, so what is the answer please Microsoft. I cannot even open any word documents now either. Its driving me nuts.....
I just purchased a new laptop as well and experiencing the same problem, however when I go to the control panel to repair the issue and click on the change option I am not presented with the repair option as previously mentioned is available. I am relieved
to see that it is not only me having this issue since this is a new computer but it is incredibly frustrating and a complete waste of time. Good luck resolving your issue and if you do please advise the rest of us on what is the right course of action to
correct the problem. Thanks. M