Having trouble syncing OneNote 2010 to SkyDrive. Error Code 0xE0000024 with message "OneNote needs a password to sync some of your notebooks"

I have a good news for some of you.

Today we released two updates that, if both installed*,* will take care of a large number of 0xE0000024 errors that happens behind some proxy/firewalls.

http://support.microsoft.com/kb/2553260

http://support.microsoft.com/kb/2598289

After you have installed these two updates, you can remove the registry entry created by the previous workaround documented in this thread (if you used it). That is, remove the value "SkyDriveAuthenticationProvider" under [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\Common\Internet]

or

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\Common\Internet]

And restart OneNote.

As we released these as public updates, they will get installed automatically if you install all updates available as of today from Microsoft Update.

We would like to know about your experience after installing these and removing the former workaround, whether or not it fixed your problem. If it did not, apologies, and please provide as much information as possible.

Thanks,

WE RELEASED AN UPDATE THAT SHOULD ADDRESS THIS ISSUE FOR MOST.

Install these two updates and restart OneNote. Let us know how it goes.

http://support.microsoft.com/kb/2553260

http://support.microsoft.com/kb/2598289

- Older post...

*** THE REST OF THIS POST IS OBSOLETE ***

Despite significant testing, it was not until recently that we could get a live repro of this issue. For the vast majority of user, the Live Sign-in Assistant provides a better experience and is more reliable when the computer is used by multiple users, or if you are using multiple live-id explicitly.

However, it is becoming clear that our usage of the Assistant is currently not compatible with some NAT, firewalls and proxies. We are working on a fix, but frankly it will take some time before we can broadly deploy it. We do not want to unblock some users at the cost of others, so we need thorough testing before we can release it.

In the meanwhile, I might have a better workaround. For users who cannot sync since they installed the Live ID Sign-in Assistant, Live Essentials or because they installed our November updates, you can force OneNote to use the default system provider by modifying the registry.

Standard disclaimer: Modifying the registry should only be done if you know what you are doing... mistakes could render your system unusable. In this specific case, we did not test extensively this workaround. In fact, we just realized that we could leverage an extensibility mechanism to force failure of the sign-in assistant, which forces a fallback to the system provider. It was tried exactly once, by me, 10 minutes ago. If it doesn't help you, removing the registry value will revert to the previous experience.

Please let me know if this solves your problem or not. You should be able to restart the sign-in assistant, the webclient, set this registry key and restart OneNote. You can either directly create the String Value below or you can copy/paste the text below the --- line and save it to a FILE.REG file and double-click it.

Hope this helps,

Benoit.

For 32-bit Office on 64-bit Windows:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\Common\Internet]

"SkyDriveAuthenticationProvider"="idcrldisable"

For 32-bit Office on 32-bit Windows or 64-bit Office on 64-bit Windows:

--

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\Common\Internet]

"SkyDriveAuthenticationProvider"="idcrldisable"